Hotel Zlatibor in Canj

The hotel is called Monte Mare, which hasn't been updated here on Google maps. You can only find it by its old name, Zlatibor. Is it on purpose, so that new customers can't see the bad reviews?
Let's start with the positives.
A big plus are the receptionists. They are amazing. They are kind, polite, proactive and very professional. An exceptional example is Vladimir, who helped me out a lot with one issue, he went out of his way and was very proactive.
The receptionists really keep this hotel from falling apart. If you need anything, talk to the lady with pink hair, she is able to fix it with the rest of the staff when nobody else is.
The bartenders are also very nice and very inventive with the drinks they serve.
Also on the plus side, the hotel is new, aesthetically pleasing, close to the beach. It is a good place to rest and relax.

Now, minuses. And there are a lot.
1. The rooms are not cleaned properly or at all. At the beginning of the stay my room was not cleaned for 2 days and I started to talk to the cleaning staff. Two different cleaning teams promised to come, but they didn't. Then one cleaning lady came, but she literally just swept the floor and folded my bedsheets, left the floor dirty from mud. She didn't even touch the bathroom. I complained to two different receptionists, but nothing happened (I don't blame the receptionists). Finally I complained to the lady with pink hair and my room was cleaned within 10 minutes. I had to talk to the cleaning lady and specifically ask her to give me new towels (if you don't throw the towels on the floor, they won't be changed). Then, after she left, I discovered that she still hadn't mopped the floor in the bathroom! I could not believe it! What do you need to do to have your room cleaned in this hotel? So I complained to the receptionist again, the floor was mopped. Until the end of my stay I made sure to keep the floor and the towels clean because I didn't want to go through the same hassle to get someone to do the cleaning.
2. I don't think that the food is poisonous, but it's monotonous. I don't eat meat and the options in the hotel are meat mostly and some limited salad options. They even add meat to most salads. I understand that it's more difficult for vegetarians to be satisfied, but even meat eaters complained that the food was boring. However, this seems to be the case everywhere in Montenegro.
3. What was infuriating was the ban on filling up the water bottles. We were in the middle of a heatwave, at times more than 40 degrees Celsius. In the all inclusive package you can get as many beers, vodkas, whiskies as you want. You can also get as many glasses of water or juice as you want, but God forbid you fill up a bottle. Don't they understand that a person needs to drink when it's hot? I can't just take a glass of water to my room, I'll be downstairs to get another one in 5 minutes. So I used to fill 3 glasses of water and pour water from them into my refillable bottle. That's ridiculous.
Water is cheap and necessary!
Overall, the holiday was cheap, so I can't say that I didn't get my money's worth, but the hotel runs only thanks to the receptionists.

While the hotel is new, rooms spacious and comfortable, the service leaves a lot to be desired. We didn't get clean towels for a few days. On the other hand, food is tasty, if not overly varied. Beach is a short walk from the hotel.

Hotel is renovated but the service stayed very bad. Music drumming through the hallways all day long you cannot rest because of it. Nobody cleaned our room for 8 days we had to clean the floors ourselves since we have a baby. Food was ok, you can survive on it but there was stale bread and butter gone bad. Overall the location and the pool were nice but the staff are a bunch of kids who I assume this is their first job so they do not know how to do anything. You cannot order coffee on your room since the bartender does not know how to bill it to the room. So we ended up without drinking the coffee