This hotel was a huge disappointment. We stayed here 14 nights but it was a nightmare. If you have any back problems, the mattress will kill you or your vacation. The cleaning was very bad, during 2 weeks they almost never cleaned the surfaces and the floor was only slightly cleaned, but never under the tables or the bed. The shower cabin had lots of mold. The breakfast was OK, but, they only serve instant coffee. I got sick with rotavirus in this hotel and stayed in bed for a week(((((. Very overpriced hotel, in my opinion. The only nice thing here were the receptionists, the were always nice and actually tried to help whenever asked. Also, the hotel is on the top of a high hill and you have to climb it every time you return to the hotel, this becomes such a burden if you want to actually relax more on your vacation. Pay more and choose a better hotel, it will be totally worth it.

The stay here, considering it is a 4 star hotel was really disappointing.

Their answer to the most reasonable requests was basically indifference .

Some examples:

- The air conditioning did not work and the temperature reading on the thermostat was 26 degrees. They said they could not help, as their technical department was off duty. They would send someone at 6am. We had to sleep with the windows open, and the resulting security risk

- We left our room at 7am for a half day excursion. We put the ‘please tidy my room’ label out. When we came back at 2pm, the room still had not been serviced. When they did service the room later in the day, debris (including used coffee cups) was left behind on the desk.

- we were in town primarily for a wedding. Our outfits were freshly dry cleaned and we simply needed an iron to work out the travel creases. The reception told us that they would not provide an iron, and that we should use the laundry service. Not only does this seem an attempt to increase guest charges, but also they could not take the clothes to laundry at that time. It had to be the following day- the day of the wedding. This was never going to work, so we had to make other arrangements

- There was a safe in the room, but it didn’t work. The re-set button was non functional.

There were many other smaller issues. But there are too many to list . I believe there are many other quality hotels in that area of Petrovac and Monte Cas js not one I would recommend

40€ I paid for pool access and sauna access for the day for 2 people with drinks on the side of course - Finnish sauna does not work properly, barely creates any heat. Had to ask front desk, when they finally appeared, to turn it on - Showers near sauna are very faulty - Indoor pool very cold, no heating - Jacuzzi by pool also very cold and not functioning - Rarely anyone at front desk for enquirers - Razor sharp edges around the pool, extremely unsafe for kids - Barely enough beds for pool and sauna goers, whether it be a hotel resident or a guest from outside This is your classical Montenegro (or Balkan) way of charging super high for something very basic and industry standard but not deliver the bare minimum. I am perplexed to how this place got a 4 and up on TripAdvisor, unless they bribed which is another Balkan thing to do. Maybe their rooms are nice, who knows. Rant over, good luck.