Hotel Farah Tanger in Tangier

This hotel is an absolute disgrace. We arrived expecting Barceló’s usual high standards, but instead found the dirtiest “5-star” hotel we have ever seen. The room was filthy. The air conditioning didn’t work. There were no towels. No toothbrush. No phone to call reception. When we finally received a phone, it didn’t even work. The reception staff were rude, unhelpful, and quick to say, “We’re not really part of Barceló,” as if that excused their complete lack of service. This is unacceptable. The ONLY reason we booked here was because of the excellent Barceló hotels we’ve stayed at in Tangier, where service and hygiene are guaranteed. This place is the exact opposite. Frankly, this hotel should be ashamed to call itself part of the Barceló group. It doesn’t deserve even half a star. The management here should be replaced immediately. Rabat is a beautiful city this hotel is an insult to it. We will NEVER return to this hotel. And we will make sure everyone we know and everyone reading this avoids it as well.

Unfortunately, we were very disappointed; we had booked two bungalows.
But apparently they were too remote because there were hardly any staff members around. We didn't have any towels when we checked in. We only received them the next day after notifying them six times.
In the three nights I was there, the trash wasn't emptied once, let alone the bungalows cleaned.
The doors are a complete disaster. Every time we left, we couldn't access them again until we changed the card.
The only thing we liked about our stay were the security guards who were with us. They were really helpful and attentive and went out for us every time to activate our room card.

This is not even close to a 3 stars hotel !!! The quality of service was shoking, people are rude and they ask for supplement payments to take breakfast to your room !!! Miserable staff everywhere !! They asked us two times on the phone literaly « when will you live ? » !!! This was the last time i will never go back there !!! Even security were so rude and follows you everywhere you go like you’re steeling something !!!! This hotel is nothing but trash