El Oumnia Puerto & Spa in Tangier

This was one of the most humiliating experiences my family has ever faced. After a long and tiring trip, we arrived at the hotel only to face a temporary issue with my credit card. I explained calmly that it was a technical problem and that we could easily fix it the next morning at my bank agency. Any professional, humane hotel would’ve understood but instead, the staff treated us like thieves. One receptionist actually turned to the other and said, "I’m going now, do you know how to handle him?” as if I were some kind of problem to “handle.” The other one went as far as confiscating my belongings and accusing us of not having money in the bank. Their tone was cold, demeaning, and full of arrogance, with absolutely no respect for us as guests. They refused to wait until the morning so I could go to my bank. Instead, they pushed our entire family tired, frustrated, and shocked out of the hotel, forcing us to walk all together to the bank agency under the rain. Imagine the scene: a whole family, suitcases in hand, sent out into the street like criminals over a simple card error. And here’s the most ironic part: after all that humiliation, once the payment was finally completed, they suddenly changed their attitude — clearly embarrassed by how wrong they had been. But by then, the damage was done No empathy, no patience, no professionalism — just humiliation. This hotel should be ashamed of the way it treats guests. If you value dignity and basic human respect, avoid this place at all costs.

Upon checkin, the manager came out his room to the front desk as though we had bothered him, he checked us in pretty quick so he could return back to his mobile phone. He didnt give us any information about the hotel, breakfast times etc.
Asked him for a towel and he sucked his teeth saying you already have them in a rude manner, didnt get his name but he definately needs some training.
Its close to the beach and lots of restaurants close by.
Cleaning staff are excellent and do a good job making the room.
The breakfast is the same everyday and not many options.
I wouldnt stay here again, theres lots of other options

We asked for a late checkout, the chap at reception said its not possible, adter a few mins of conversation, that quickly changed if we paid for a late checkout

Not very professional and the staff seem to get annoyed if you ask queations

Food quality and taste were terrible Service take ages Receptionist and other crew were always rude Can’t escape the sun in the room Bathroom sink were leaking water Every thing you will buy is overpriced and not worthy Overall experience was Unpleasant and wouldn’t repeat it ever again

DO NOT BOOK IF U WANT TO SLEEP The music blasts out until midnight, none of the rooms escape the noise!. The receptionist was extremely rude and told me to leave and book another hotel The rooms are very old Outdated bathrooms with cracked tiles Over Priced & Very Poor Break AVOID AVOID AVOID

The worst stay of my life! I don't even know where to start! The owner (Spaniard) is haughty and disrespectful: He made it clear to us that his Spanish customers are more important than us locals. In addition, he refused to reimburse us so that we could look elsewhere since he insisted on the insane and unfair ban on the Burkini! What is his argument? The burkini is not hygienic. Ah because the dirt that floats on the surface of the water and the big, sweaty men who dive straight in without going through the shower, that's cleanliness in their home. Well, Mr. Little Spaniard who comes to get rich in my country: Moroccans have nothing to learn from you, especially when it comes to cleanliness! If you don't want a burkini in your pool, write it loud and clear on your reservations pages, along with "your strong and attractive points". Then see how much your turnover will drop. And a four star you say? I won't give it more than 2 and then again! They're really not worth the price. There isn't even a coffee station or iron in the room and you can clearly see the mold in the bathtub tiles. The tiles on the edges of the swimming pool are in poor condition, the garden furniture is dirty and neglected. On the other hand, the garden is well maintained (hats off to the gardener). No swimming pool after 6 p.m., and it is open to the public during the weekend, full to capacity! There is also incredible noise at night: disco and restaurant party until 3 a.m.! Impossible to close my eyes beforehand. And speaking of the restaurant, exorbitant prices await you if you set foot there! Don't go there! You can enjoy yourself elsewhere for much less :) I still give one star for the kind and welcoming staff.

Yesterday afternoon we witnessed a shocking, scandalous and unreal scene. The receptionist took the liberty of insulting the security agent and humiliating him and slamming the door in front of the customers who were present on site because of his actions, my family and I decided to shorten our stay and change hotels

This hotel was the mistake of our life. We had to deal with 2 very disrespectful receptionists (scammers) and 1 in particular who came straight out of the counter and wanted to come to blows and insulted us by every name, never seen before!!! A word of advice: take the time to read your invoice because they will not hesitate to defraud you!