Joops Hotel in Haarlem

The room wasn't very clean - it didn't look vacuumed or mopped for several days. And the cleaning staff only came in at 7pm on our second evening there and we had already run out of toilet paper and came back for the days adventures to unmade beds and an untidy room.

Otherwise, nothing major to complain about. The wifi initially wasn't working but when we reported it, it was fixed by the next day. It's a very simple, nothing fancy hotel but the beds were comfortable and we were happy enough with our stay.

Spectacularly DISAPPOINTED. That would sum up our visit to Joops. We visited there with my elderly parents and our toddler. Despite stating on their facilities that Joops has elevators and accessibility to disabled, they fail to state that this is only true of some rooms. Which meant that my elderly parents had to climb up 2 flights of narrow circular stairs. We also had to carry our luggage and baby stroller up those stairs. The rooms only have the bare essentials, one bed lamp for 4 people. The kitchenette is basically a bare room with a sink and running water. NO cups, no mini refrigerator (which we specifically made sure about when booking, because my mother is a diabetic and her insulin needs to be kept cold.) When we reported this, the hotel staff just said sorry they were fully booked and that we couldn't get any other room. (we booked months in advance, so it isn't as though we just rocked up and started demanding things.)
This hotel is NOT FAMILY FRIENDLY, (or at least our room was not) it does not have accessibility for disabled visitors, it does not have anyone on site to assist, it does not provide more than one key card, it has no air-conditioning.
So if you want lots of stairs, a bed, one bed lamp and running water for a few hundred euros, then this is the place for you. But I would give this hotel a skip if you have a family or any specific needs.

Very inconvenient with check-in. You have to go to another hotel to check-in, then walk 200 meters back to the building called the Joop hotel. There were no direction to the room location. It took my family and I twenty minutes to figure out. It is so difficult that I don't want to type it out. The rooms are clean and livable. Nothing more than just a place to sleep. Extremely over priced. Location is the only thing that may be justifying the ridiculous price.

In late October I stayed in the apartment 52 of Joops City Centre Hotel. There was a big problem with the heating system, I mean it didn't work at all and the temperature in the rooms was +16°C at our checking-in, all through the night and at 10 a.m. and +17°C at the time of our check-out. I was traveling with two small kids (1 and 3 y.o.) and we had to sleep and to have our breakfast in many-layered clothes. There is no reception in-house and you need to walk to Ambassador Hotel to check in. The evening shift of the Ambassador Hotel reception (Nikita) failed to ensure that the room is warm by the time of my check-in. Later I made two inquiries at night but the guy from the night shift at first told me that he turned on the heater and I need to wait 1 hour, but since the heating system didn't start working in 15 minutes, I asked him to come again and check it again, after this he told me that the heater will only start working at 6 a.m. according to timer. And (surprise-surprise) when we woke up at 9 a.m. the rooms were still cold.
To amend my dissatisfaction, the hotel management offered me a free upgrade for my next stay, but that's totally useless as I will stay away from this "family chain". Missing coffee maker (listed in the inventory list of the kitchenette) and spotty carpets in the corridor are really unimportant things after this experience.

Bad experience. Room is overpriced (£100/night) and basic . Cleaners do not do their job properly,"forgetting" to make the bed or clean the bathroom. The Hotel staff, the same as Ambassador Hotel, has no idea on how to reach out to clients. WiFi unusable. If you don't mind all these downfalls, the location is very good. The worst part is the impression that the staff and the direction could not care less. All in all, bad experience