Scenic Suites Queenstown in Queenstown

Service Disaster Ruined Our Wedding Morning - Stay Away

We stayed here in November 2025, and the hotel staff completely failed us right when it mattered most.
My wife to be needed a room for her makeup appointment, and we asked for a late checkout of just an hour. The night receptionist assured us this would be fine: if the room wasn't available, they guaranteed a private area we could use instead. The only thing was we had to check back at 6:30 AM on checkout morning to confirm.

We woke up early and followed their instructions exactly. At 6:30 AM, the morning desk staff flatly refused both the late checkout and the alternative private area, completely revoking the promise made hours earlier.

This was a shocking and frankly cruel way to start our wedding day. If the night shift staff didn't have the simple authority to make that promise, they shouldn't have opened their mouths. We were completely misinformed, and it left us scrambling under extreme pressure. This hotel's internal confusion and lack of care for guests is appalling. They ruined our plans and showed zero respect for a commitment they made.