Pan Pacific Serviced Suites Orchard, Singapore in Singapore

This was my third stay. The first two times I booked directly through their website and the experience was okay; I'm already a Titanium member. This time, I brought my child and family to Singapore. Initially, the website showed no rooms available at that time, but a few days later I saw they were available on Ctrip and booked directly.

The experience was terrible. I requested beforehand that they arrange a quieter room on a higher floor, but when we arrived, we were on the lowest floor (3rd floor), right next to a construction site. When I asked the staff member who showed us to the hotel if they had any rooms, he said he'd check. I went downstairs with him to buy some things, and he told me to go buy some and he'd check when I came back. When I returned, he was off work (￣∇￣), and a different person said there were no rooms available and I'd have to wait a few days to change. I contacted Ctrip customer service, and after communicating with them, they said there were rooms available again??? Honestly, I could understand if there were no rooms available, but this kind of situation where they have rooms but refuse to give them to me is hard to understand. It just shows that Ctrip has a bad relationship with them; Ctrip members only get the worst rooms. I'm so angry!!!


The water heater broke down and leaked in the middle of the night after only a few days of staying, and I didn't sleep well all night. I stayed on the 8th floor, near the road, and could hear music outside on weekends (not to mention the street noise, consider it white noise). It was okay for adults, but I highly recommend it if you have children, as it will disturb their early sleep.

In short, I strongly advise against it.

Also, booking directly includes an airport transfer service, which isn't available through Ctrip.

Booked a 2 bedroom suite and stayed for a week. Location is great! service staff at the reception were very helpful and friendly. But few points that the hotel might want to note and improve on…

1. It would be nice if the housekeeping could empty the clean dishes from the dishwasher after they have made up the room.

2. Noise is a problem here. My unit is all the way in a corner yet I could hear the lift door ding, kids crying next door, people talking outside… sound proof is really poor here. I felt like I was in a cheap hotel

3. Air conditioning is pretty lousy. Temperature was always set at 23.5 degrees but during some parts of the night, the temperature could go down as low as 20 degrees and some parts of the night could go up to 25 degrees. Tried asking the technician for help but he said it’s like that. Nothing much could be done. It’s weird