Atrium Hotel Ateneu City Center in Bucharest

The a/c is not working, no one can't fix it until the next day.

Breakfast, the veggies look old, like its been reheated many times.

Our friend got bitten by a bug, don't what kind of bug, she got few big swollens after got up in the morning

Bug bite and extremely strong air freshener
There was a strong nauseated room air freshener, it appeared trying to suppress room odor.
The blanket and its cover also projected stronger freshener
My wife body was bitten by something, maybe bugs and caused itchiness and red mark, when we checked the mattress there was no bed bugs but it can be under mattress which we did not bother to check
Location was the only strong point of this hotel

My first time to give a 2 star. To be fair, it WAS great. I emailed to request some other services before I arrived. The staff was helpful and replied promptly. When I arrived, the receptionist was attentive and briefed me on everything. All the staff was polite and greeted you when you came back and left, probably they were trying to improve after some previous bad reviews. The location was perfect. The price was reasonable. Everything was alright, but you only need to do one thing wrong to turn the 5 stars into 2 stars: The next morning after my first night, there was another receptionist. I told him that 'no need to clean my room' and my room number. I repeated it once again and he repeated no need to clean. I confirmed and left. When I was back in my room that night, my room was cleaned. 1. I hated people touching my sleeping clothes. 2. The most critical issue, all my personal towels were hung on the rack close to the toilet bowl. I'm sure when the cleaner cleaned it, she/he should have accidentally touch my towels. Even cautious enough, when people flushed the toilet without covering the lid, my towels would be contaminated. I covered the lid every time after I used it, when I was back, it was uncovered. If I know there's cleaner coming, I usually put my towels away from the toilet. I gave the same instruction to many hotels previously, and it worked fine. I don't understand what goes wrong with this hotel. Tbh, it ruined my whole trip, it was my last night and I burst into tears. I didn't have extra towels and had to use the same set. Btw, the hairdryer worked for around 10 sec and stopped. You've to wait for several minutes for it to work for 10 sec again. I didn't report this as I was initially worrying they would try to replace or put another one in my room and accidentally cleaned my room.

My first time to give a 2 stars.
To be fair, it WAS great. I emailed to request some other services before I arrived. The staff was helpful and replied promptly. On arrival, the receptionist was attentive and briefed me on everything. The staff was polite and greeted you when you came back and left, probably they were trying to improve after some previous bad reviews. The location was perfect. The price was reasonable. But you only need to do one thing wrong to turn the 5 stars into 2 stars.
The next morning after my first night, there was another receptionist. I told him that 'no need to clean my room' and my room number. I repeated it and he repeated the same. I confirmed and left. When I was back in my room that night, the cleaner did enter my room and cleaned it. I gave this same message to many hotels before and all worked well, except this one.
I hated people touching my sleeping clothes.
The most critical issue, all my personal towels were hanged on the rack close to the toilet bowl. I'm sure when the cleaner cleaned it, she/he should have accidentally touch my towels. Even cautious enough, when people flushed the toilet without covering the lid, my towels would be contaminated. I covered the lid every time after I used it, when I was back, it was uncovered. If I know there's cleaner coming, I usually put my towels away from the toilet.
Btw, the hairdryer worked for around 10 sec and stopped. You've to wait for several minutes for it to work for 10 sec again.

This hotel was the last stop on my multi-country European trip. Initially, I was happy with the room, but over time, things got worse and worse. First, I realized there was only one plug in the room, and it was in an awkward spot. Then the sink broke, and instead of fixing it, they just left it as it was. By the third night, I realized there was no heat in my room — the heat only comes on from a central system for one hour. I woke up shivering and eventually got sick. On top of that, I noticed the cleaning staff opened my window and left it open, making the room even colder.

I reported these issues, but none of the staff could offer a solution until the very last day, when they finally brought a small heater to my room.

The cleaning staff was also quite aggressive and very loud, even when guests were trying to sleep in the late morning or afternoon.

Overall, the room itself was okay, and the front desk staff was friendly, but they were unable to properly address the problems I encountered. The cleaning staff’s behavior was particularly rude.

The hotel’s location and price were great, but unfortunately, everything else was disappointing.