Very bad experience!Never again!We supposed to arrive 14 august for our honeymoon, but as soon as we have landed in Mahe they kept us in Mahe due to very bad weather conditions and our plane couldn't leave till the morning after. We have informed immediately the owner of the hotel about this inconvenience. No one took responsibility for it and all the expenses had to be covered by ourselves. When we arrived at ocean jewels in the morning of the 15th it was 9.35 not later and at first we have been shown our apartment and even we previously inform them of our delay, No breakfast was there and we had to ask 3 times to the lady who was there, she told us that normally the breakfast was served among 8.50 and 9.30 and 9.35 was too late. Finally we managed to get some food,(we paid in advance and we didnt spend the first night there for the reasons above. No one was at the reception normally to tell our plan and organise the breakfast, so it was very difficult for us organising our escursions. We asked for an early breackfast through paper message left under the recwption door and in the morning, at 7.30 am we met the same lady called Sophia in the apartment 's garden, and we asked for an early breakfast but she said there was no food yet as everything was coming fresh with her collegue later and she also said they supposed to start working at 8.00 am. So we left. While we were going back to our flat and she went to the reception area, I remembered to tell her the next morning we required an early breakfast as well, as later we most probably, wouldn't have found anyone at the reception, I went thought back to let her know and then in the reception a saw all tge food there, so i made her notice that the staff was already there and she could kindly start giving us the breakfast.
There was no way to talk to anyone of the ocean jawels staff.We rent a bicycle from them, when i went to get them, among 15 bicycles, none of them was working. I have been sent to get a better bikes to their supermarket , nearby whole food ( they own that too and it is crazy expansive with very old vegetables and fruits). And i had to go back to the complex by myself carriying 2 bicycles (one for me one for my wife) on a very dangerous road, with no proper pedestrians path. No to mention the face Sophia gave us when we asked for helmets ( in the bicycles rental contract it was stated that the bicycles were coming with the helmets) but still she probably found our request weard. Eventually she gave the helmets to us.
Our kitchen wasn't clean and there was dirt and ants inside the cabinets. The ants were in the plates and glasses as well. The bathroom wasn't clean enough and we took pictures of that too, it probably was never deeply cleaned.
We asked some suggestions for tours to the above mentioned lady and she only suggested to us one tour for 90 euro when we then checked with other tour operators we have found the same tour for 55 euro. She didnt mentioned any other opinion. When i asked her why she didn't mention any other option she stopped talking to us greeting us when we met in the structure.
On the structure descriptions we read the place has a beach.We never could go even close to it due to the strong wind that was there and therefore very tall waves too. The beach was extreamely dirty with alges and they never cleaned it.
A few days after our arrival, we asked for a car rental and they contacted a company who brought us the car in the complex the morning after. The car was probably the oldest car in the island, full of scratches and could not go up on the hills. We kept it only for 2 days we then found some other company by ourself that gave us a much safer car for even less money. If we should base our honeymoon experience on this place, the rate would be very bad and we would advice anyone to think twice before booking this place. They dont care about the guests, they are only money oriented.