Hotel Zagreb in Rogaska Slatina

Our stay was incredibly disappointing. We had booked a hotel for 15 days, but upon our arrival at night, we encountered issues during the check-in process. Initially, they were unable to locate our booking, despite us providing the PDF containing all the necessary information. Subsequently, they proposed relocating us to another hotel - Sava. We had previously visited Sava a few years ago and did not have a positive experience. Insisting on being checked into the hotel we originally booked, we faced resistance. The staff contended that Zagreb and Sava were the same hotel, yet we never received accommodation in the one we had initially chosen. This led to a delay of over 2 hours before we were finally checked in. We were repeatedly shuttled back and forth, and eventually assigned an unsuitable room. This was confirmed by the manager the following morning, who explicitly stated that the room was unfit for use. We were compelled to hastily book another hotel and relocate the next morning.
Furthermore, they appeared hesitant to modify our reservation from 15 days to just 1 day, offering reasons of "best intentions" and the "best room for us." This was in spite of us informing the manager the previous evening about our intention to switch hotels due to the circumstances. Consequently, we found ourselves paying the full nightly rate for a completely uninhabitable room, culminating in a regrettable commencement to our vacation.

We had booked a hotel for 15 days, but upon our arrival at night, we encountered issues during the check-in process. Initially, they were unable to locate our booking, despite us providing the PDF containing all the necessary information. Subsequently, they proposed relocating us to another hotel - Sava. We had previously visited Sava a few years ago and did not have a positive experience. Insisting on being checked into the hotel we originally booked, we faced resistance. The staff contended that Zagreb and Sava were the same hotel, yet we never received accommodation in the one we had initially chosen. This led to a delay of over 2 hours before we were finally checked in. We were repeatedly shuttled back and forth, and eventually assigned an unsuitable room. This was confirmed by the manager the following morning, who explicitly stated that the room was unfit for use. We were compelled to hastily book another hotel and relocate the next morning. Furthermore, they appeared hesitant to modify our reservation from 15 days to just 1 day, offering reasons of "best intentions" and the "best room for us." This was in spite of us informing the manager the previous evening about our intention to switch hotels due to the circumstances. Consequently, we found ourselves paying the full nightly rate for a completely uninhabitable room, culminating in a regrettable commencement to our vacation.

Sad. The rooms are really awful and depressing. Since we arrived later, we got a cold dinner. Cold chicken steak and tasteless salad without spices. They didn't even offer us a glass of water. You get this for 145 euros per night for two people.

We just arrived at the hotel. As regular guests of Rogaška, we were very disappointed. For much less money we were in better hotels in Rogaška (Grand hotel Rogaška, Atlantida ...). Beds much needed mattress replacement, food in the restaurant, for a 4 * hotel more like a better canteen. The next impressions come tomorrow
Kudos to the staff for their kindness