Grand Hotel Donat Superior in Rogaska Slatina

I booked through the website kupime.hr expecting to be greeted by a miracle hotel, but upon arriving at the hotel we saw that it was in a dilapidated state. A 4-star hotel that normally costs around 280 euros per night has the most uncomfortable bed, offers two pillows, one of which has a ruined pillowcase, the other a small decorative one that you have no idea if they wash it at all. The TV is ancient and has no picture quality, no Netflix or similar packages. The floor of the room is dirty and old. When you are in the bathroom, when the room above you flushes, you hear it as if you are alone in that toilet. Dirty and old. Out of 6 saunas, 3 are working, the foot massager does not work, nor the indoor jacuzzi. Sauna hours from 4:00 PM to 7:00 PM. Also in need of a major renovation. The pool is ok, nothing special. We go down to dinner in an old restaurant where the plastic chairs are covered with some dilapidated tablecloths. Dinner selection of cold appetizers (3 types of cheese, "tuna" carpaccio), salad selection, main course (there was no more salmon, cold chicken skewers, stew and some kind of meat in sauce), side dishes (mashed potatoes, some kind of risotto, paella) and sweet three types of cakes. Are you telling me that this is premium for a 4+ star hotel where a night costs almost 300 euros? After that, we go to the reception where we say that we are dissatisfied, but the employee tells me that we can be happy because we did well with this payment via coupon (we paid 3 days and 2 nights full board 364 euros) because otherwise that price is for one night. The next morning after breakfast we checked out, paid the full amount. No one apologized to us or came to talk to us. I do not recommend it.

Rooms are outdated and the beds are just awful. The matress is rock hard and the beds are creaky. We booked a room with two beds and that is exactly what we got: two beds, pushed together, so there was a gap in between them. I didn't get any sleep.

Another problem with the rooms is the hallway doors don't fit the doorframe, so light from the hallway was shining into the room the entire night. You could also hear every sound from the hallway. Never encountered something like this in any other hotel I was in.

Saunas: we booked this hotel because it had a lot of different saunas. When we got there we realised saunas are open only from 4pm and two of them didn't work.

Location: beautiful surroundings, with the square in front having some lovely old buildings around it and a nice coffee place on the other side. There are beautiful hiking trails around as well. Scenery is peaceful and relaxing.

Final thoughts: will definitely come back to Rogaška Slatina, but not this hotel.