Vibra Yamm Sunset Hotel in La Coruna

Me and my partner originally wanted to stay for 4 nights. We booked the place with booking.com because it had decent reviews. When we entered the room we found the walls and the ceiling are full of mould. (See pictures) The blankets and pillows felt damp. I did not understand how it is possible that they are allowed to rent out a room in this state. The room was just disgusting.

When we got down to the reception and explained everything the first reaction was: "yeah we do not have another room." No aplogy or coming up to take a look. Then i said that we are leaving this place and gave the keys back because it is impossible (and not healthy) to stay in a room like that. All of a sudden it was possible to give another room. But we were not interested anymore to stay in this place.

Furthermore they refuse to give the money back or give any kind of resolution let alone an apology. I'm really disappointed in the way how they are dealing with this. If they keep with their decision to not repay us I hope they will be smart enough to use the money to fix their hotel

I give only one star for the location. A coruna is lovely place to visit. But if you want to enjoy your stay do not sleep at this hotel.

They closed the reception at 3pm without notifying me when I made the booking. I arrived in the city after that and was left without a place to stay.

They then denied me a refund because I did not ring the emergency number. I am tourist without a Spanish number so I was unable to do this.

These people are thieves and completely unprofessional. Steer clear.

The hotel does not meet the minimum requirements of a two-star hotel, it is a hostel, it does not have a waiting room, all the TV channels do not work, in the ad they put a photo of the beach but it does not face any beach. it is a one star hostel. Its only advantage is that it is in the center.