Eurostars Fuerte Ruavieja in Logrono

Air conditioning never worked well. They have to change us room at 11pm.
We left the next morning to another hotel
and lost the next paid stay.

Not a 4 star hotel
The staff was very unhelpful. This was not a 4 star hotel, at best a 2 star. Weird smells in the lobby and our room of the “new” building that are room was located. We so did not enjoy our stay that we didn’t bother staying for our prepaid second night and moved over to another hotel that was significantly better and had nicer staff. I do not recommend this hotel.

🚨Great room, but serious concerns about parking and security

The hotel itself is beautiful — our room was large, quiet, and very comfortable, with a high ceiling, nice bed, and excellent bathroom. We also paid for a private parking space inside the building, which is not accessible directly from the street.

Unfortunately, during our stay, someone attempted to break into our car inside this private garage. We have photos showing the damage. When we informed reception, the only response was that there are no cameras, and they simply apologized. No further help or concern was shown.

What also worried us: the reception was unattended at times (including late at night), and the entrance to the building wasn’t well monitored — meaning anyone could walk in and access the interior spaces, including the parking area.

We expected a higher level of security and customer care from a hotel in this price range. The room itself was great, but sadly the overall experience was overshadowed by this incident and the way it was handled.

In the end, we have to pay to repair our vehicle, and the hotel has offered nothing except a shrug. We regret staying here.