ME Colombo in Colombo

Room n cleaning need to upgrade

The stay was extremely disappointing. There was no proper guidance or hospitality I had to go to the bar myself just to ask about events and available drinks, and they couldn’t even provide basic bottled water. I understand they serve their water in glass bottles and that it’s their style, but sometimes we prefer sealed plastic bottled water for safety reasons. The food is very overpriced, with a big portion of the bill going toward taxes.

They also didn’t have a dental kit in the washroom; I had to specifically request a toothbrush and toothpaste, which is shocking for a hotel. During the second housekeeping, they forgot to place towels, and I again had to ask for them. For the high price they charge, the service is very sloppy and unprofessional totally not worth it.

I had booked 5 nights in the VIP room, and even there the TV channels were quite limited, though that part was acceptable compared to everything else.

The hotel room is tidy, but the service is lacking I asked for a dinner plate with no reply The phone to reception is not working WiFi is bad and TV can't connect Very disappointed