VIP Chain Resort Pool Villa in Ban Phe

Horrible experience at this hotel. Me and my mom came to Thailand on a quick trip to gather belongings of her father who recently passed away. We decided to spend a night in rayong near the end of our trip and booked this room last minute. Upon arrival, the receptionist was not very helpful in giving information about the hotel, then pointed out we accidentally booked it for the following night. We asked to switch it to that night because we were obviously already there and we’re already given the key to the room. We made the switch online and the fee for changing it was more expensive than the room itself ($45 USD per night, $50 fee to change nights). We had no other option so we paid the fee. The room itself looks nice, this is the only positive thing about the hotel. It was hot when we walked in, so I tried to open the balcony doors to find they are broken and jammed. We wanted to eat, and we arrived around 7:30pm, so we headed to the restaurant. We had spent the last of our cash on the taxi from the airport, and were informed the nearest atm was off property approximately 1km away. We found out it was actually 3km away, and after walking there and back, the restaraunt was closed. The receptionist was also gone so we couldn’t purchase WiFi for the room. If you want to shower, you can choose to have water pressure, or hot water, but not both. The beds are not comfortable, we booked a double room and it only came with one towel, and you must pay to get another one. Overall, worst customer service experience I have ever had, only stay here if your only other option is the street. One star is generous.