Sai Kaew Beach Resort in Samet Island

Regular guest here. The hotel itself is nice but service is different. It tends to be some staff members differentiate the guests depending from which country they are. If you’re European looking, 100% you’ll get a perfect service, otherwise you’ll be not so lucky or even can face rudeness and unwillingness to help. So sad that the hotel policy is so frustrating and undeveloped.

The second time I booked a premier room for 2 nights in the Sai Kaew Resort. You get into the hotel and just feel well. It's modern, clean, quiet. Good breakfast (please offer bananas and nutella in future).

The whole travel to and from the island via the ferry and cars where your luggage is delivered to your room was excellent.

The staff were very friendly and helpful and the breakfast was excellent.

Our only small quibble was the lack of sunloungers, though we appreciate the high occupancy whilst we were there.

Nice room, some small plumbing issues though. I guess island amenities!

Overall an excellent stay.

Everything about this hotel is just great

I've stayed at this hotel three times. The first two times, I stayed in the Premier area. Last time, while walking around the hotel, I saw that the bungalows had great views, so this time I decided to stay in one. I specifically asked a Ctrip specialist to help communicate my preferred bungalow location, and the hotel said they would try their best to accommodate. When I arrived, the location they gave me was indeed good, the second row from the sea.

Let's talk about the pros:
1. **Price**: It's the cheapest among all room types.
2. **Location**: Because I specifically requested a spot, the bungalow faced the sea directly. I could watch the sunrise and the ocean right from my bed.
3. **Photo opportunities**: The bungalow area is great for photos, with rocks by the sea, perfect for shallow swimming (be mindful of strong waves).

Cons:
1. **Wildlife**: Geckos, ants, and mosquitoes – it's practically a wildlife sanctuary! Don't even think about keeping any food inside. If you do, ants will inevitably line up, and geckos will show up out of nowhere.
2. **Rooftop battles**: Every night, squirrels would fight on the roof, running around and brawling as if possessed, non-stop.
3. **Bird chorus**: With many large trees, birds rest there. When a strong gust of wind blows from the sea, the birds would start chirping for a while.
4. **Distance**: It's a bit far from the hotel's central area.

If you're okay with these four points, then the bungalows are a good choice.

Now, about the service and public facilities:
The hotel's restaurant/bar is excellent. Every night there's a fire show and performances. Five nights a week there's a band, and the other two nights are singing. The prices at the bar are also good, not expensive, with a 10% service charge, which is standard in most Thai restaurants.

Since this was my third stay, I didn't have high hopes for the service; it's hit or miss. Some staff are enthusiastic, others are not.

On the first day of my stay, the shower water was quite cold, around 37-38 degrees Celsius. I called a staff member, and they found that the only way to deal with it was by reducing the water flow. So, I waited for the front desk to resolve it. Their final solution was to pre-reduce the water flow in the adjacent bungalow so the temperature would go up, and they asked me to switch rooms. I honestly couldn't be bothered to communicate with them further. This problem seems to be specific to the bungalow area; I never had this issue when I stayed in the Premier area. But they weren't very honest about it.

One of the bar staff members was truly sullen. No smiles, fine. But when I went to the restroom, a foreigner next to me was locked inside and couldn't get out, calling out loudly for help. I quickly went to them for assistance. I mean, as a customer, I'm helping you solve a problem, right? But after he opened the door, he didn't apologize to the trapped foreigner, nor did he thank me.

Excellent! This hotel is definitely one of the best on Koh Samet in terms of environment. It's super close to the beach, and the air every morning is incredibly fresh, just invigorating and relaxing. We stayed in a private bungalow right by the pool – swimming twice a day was pure bliss!

Stayed at Sai Kaew Beach Resort for 2 days and 2 nights, and truly enjoyed every moment. The resort is exceptional, from its pristine beachfront location with direct sea access to beautifully maintained gardens and relaxing pool areas. The staff are friendly, professional, and attentive—making check-in smooth, helping with excursions, and ensuring a comfortable stay throughout.​

The breakfast spread deserves a special mention, offering a diverse selection of Thai and international dishes, fresh fruit, and pastries—one of the best I’ve had, with something for everyone. Evenings were lively and memorable, with a night band and great music by the beach, creating a vibrant but relaxed holiday vibe.

Rooms are spacious, comfortable, and immaculate, with modern amenities and private balconies—perfect for unwinding after a day at the beach or exploring nearby cafes and restaurants. The overall atmosphere is both luxurious and welcoming, making it ideal for couples, families, and groups alike

We've had a memorable anniversary at Saikaew resort. The service is top notched from the shuttle boat service to the front desk, the room, the food, the breakfast, the pool. Kudos to Nong Elle and P'Pe for working so hard and make sure the guests have great time at the resort. Love the relaxed vibe at the resort. I'll be back when I have a chance.

We stayed at this resort for four days and three nights, and it was such a wonderful experience.
We chose the Deluxe Room — it was excellent! There were plenty of power outlets, the water pressure was strong, and the hot water came on quickly. The blackout curtains were amazing — they kept the room perfectly dark and cozy, so we slept really well.

The resort has everything you could ask for: three swimming pools, a gym with new and clean equipment, and even a super delicious ice cream shop — our family went there every single day during our stay! 🍦

Breakfast was great — a complete and satisfying spread.

What truly stood out, though, was the staff. Everyone was so well-trained, genuinely service-minded, and always smiling and attentive. From the front desk to the housekeeping and even the security guards — every single person was friendly and professional.

A special mention goes to the staff at the Mango Restaurant — they were exceptionally professional, graceful, fast, clean, and attentive to every detail.

We’ll definitely come back to stay here again!