Dear Hotel Management,

I recently stayed at your hotel to attend a wedding over the weekend. As a five-star property, I arrived with high expectations; however, my experience unfortunately did not meet the standards associated with such a rating.

Upon arrival, there was no staff assistance with our luggage, despite our group carrying multiple suitcases and formal wear. This immediately raised concerns regarding the level of service. While check-in was efficient and the lobby presentable, the overall impression quickly declined after we entered the room.

The room appeared dated and had several maintenance issues, including a door that did not close properly. I have included photographs highlighting some of these concerns, as they do not reflect what one would expect from a five-star establishment.

During our free time, my father and I visited the beach restaurant. Although staff noticed us, we waited between five to eight minutes without being greeted or offered a menu. I eventually collected one myself and later had to go inside to place a drink order, as no one approached our table. Additionally, requests such as an ashtray were neglected, and items were removed without being replaced. While lunch itself was enjoyable, we were surprised to learn that we could not charge it to our room — another unexpected inconvenience at a luxury hotel.

As the weather was cooler, we hoped to use the spa facilities, including the jacuzzi, only to learn it was closed. The indoor pool was also under maintenance. At this point, I began seriously questioning whether the hotel’s five-star rating is justified.

The most disappointing experience, however, was breakfast. The selection was extremely limited, poorly presented, and several food items lacked labels, making it unclear what was being served. As someone who works in the restaurant industry and owns a restaurant in Germany, I am familiar with hospitality standards, and I found the food quality to be far below expectations — in some cases comparable to a cafeteria. The salads appeared insufficiently washed and the French toast looked overcooked and unappealing, as my attached photographs show. Additionally, having to stir tea with a wooden stick is certainly not representative of five-star service. Overall, the breakfast experience would be rated 0 out of 10.

In summary, I believe that the service quality, facilities, and food standards currently fall significantly short of what is expected from a five-star hotel. I sincerely hope you will review these concerns and take appropriate action to improve guest experience going forward.

I am sharing this feedback in the hope that it contributes to meaningful improvements. At present, I would not feel comfortable recommending this hotel to others.

Kind regards,
Tolga Gürses

WARNING E COLI OUTBREAK - Do not stay at this hotel. If you have a reservation cancel it. My entire family have contracted E coli. My children are sh*****g blood. They could have killed my elderly mother. There is ZERO hygiene here. Bat6hrooms covered in black mould, cockroaches and contaminated ice and pool water. They take NO measures when preparing food don't even wear gloves. the final insult was holding our luggage hostage and making us pay someone else's extra bill. I am suing. I engaged a lawyer. I also contacted the police and environmental health are investigating. They tried to remove this review but I have full medical records and evidence to back it up. Correspondence with the Turkish embassy and the consular office. You've been warned.

Firstly my entire family contracted E coli at this hotel, secondly nothing in the room worked. The air con didn't work, the telephone didn't work, the TV didn't work. We had a 10 day stay during which they still failed to fix these issues. When you make an order through the beach or pool staff for food good lucking finding anyone to serve you, once you do you'll be waiting hours for your food at which point it will be served with a sprinkle of e coli. They do not ask you to sign for anything which I found bizarre then when we tried to leave they kept mine and my children's luggage hostage demanding I pay a huge extras bill that didn't belong to me. As a result of refusing to hand over the luggage we had no choice. I now intend to contact the authorities if I'm not provided a full refund for my stay. That was not a vacation it was a NIGHTMARE, Not to mention NONE of the staff speak English. Absolutely everyone needs to be fired other than Robin at reception who deserves a raise. Without him the whole place would fall apart.

Unfortunately, our stay at this hotel was disappointing for several reasons:

1. Communication was a major challenge since most of the staff did not speak English.
2. The management appeared unorganized, with inconsistent room cleaning and slow responses to our requests.
3. We also experienced an unacceptable situation: we booked a Turkish bath, and during the session we realized that the hot water was not working. No one had warned us beforehand, so we ended up having the entire bath with cold water. To make matters worse, we were still charged the full price as if nothing had happened. A Turkish bath without hot water is simply unacceptable.
4. The Wi-Fi was very weak, we had to reconnect every 10 minutes.
5. The water wasn't draining well in the wc. After every shower, the WC area would flood with water, leaving the floor completely wet and uncomfortable to use. This is not only inconvenient but also unsafe, as the floor becomes very slippery.

A disappointing experience in this hotel for the following reasons:
1. Most of the staff do not speak English, which made communication very difficult.
2. Management seemed disorganized, with inconsistency in room cleaning and delays in attending to requests.
3. We faced an unethical situation: we had booked a Turkish bath, and while taking it, we discovered that the hot water was not working. No one had informed us in advance about this issue, so we ended up having the entire bath with cold water. Despite this, the hotel still charged us the full amount as if everything was normal. Imagine a Turkish bath with cold water!