Erzurum Konakli Otel in Erzurum
✅ Highly praised massage services, especially Balinese massage by Kadek and Eva, noted as 'amazing' and 'therapeutic'. ✅ Children’s ski lessons and care in the GymyKids club received outstanding feedback for professionalism and warmth. ✅ Guests frequently mention attentive, friendly, and English-speaking staff, including receptionists like Emre and guest relations managers. ✅ Rooms are described as spacious with comfortable beds and clean bathrooms; some reviews highlight recent renovations and tasteful decor. ✅ The hotel’s full board buffet offers a wide selection of food with unlimited local drinks during meals and appreciated snack times. ✅ Ski facilities including direct access to slopes and free chairlifts are a major advantage, with equipment rental and lockers available. ❌ Some guests found the restaurant’s food taste to be mediocre despite variety; occasional inconsistent quality was noted. ❌ Complaints about slow internet speed and dry air inside rooms due to the air conditioning system. ❌ Issues with bar service included slow drink delivery and perceived rude staff behavior in some instances. ❌ One review mentioned a negative experience with front desk communication and room size limitations when requesting upgrades. ❌ The pool temperature was reported as unsatisfactory by at least one guest, making it unusable during their stay.
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Description
Erzurum Konakli Otel, built in 2000 and renovated in 2010, is a 10-story mountain resort offering 224 rooms across various types including Family Suites and Duplex Suites. Located at 2200 meters altitude in the Palandoken mountains, it provides extensive ski facilities directly accessible from the hotel with free chairlifts and ski equipment rental. Families will appreciate the dedicated kids’ club operating daily from 10:00 to 16:00, a children’s pool section, and babysitting services for a fee. Dining follows a full board plus system with breakfast, lunch, snacks, and dinner served buffet style, including unlimited local alcoholic and non-alcoholic drinks during meals. The hotel features a Turkish bath (hammam), sauna, free gym, and professional ski lessons for children and beginners. Guests praise the friendly staff, particularly the helpful massage therapists and ski instructors, highlighting the variety of slopes suitable for both beginners and experienced skiers. With conference facilities and multiple bars (one in the mountains), it also caters to business and leisure travelers alike. Wi-Fi, free parking, and an internet cafe are available throughout the 39,000 m2 property.
Location
Erzurum Konakli Otel is situated 13 km from Erzurum Airport (ERZ) and only 3 km from the city center of Erzurum. The hotel stands at an altitude of 2200 meters within the Palandoken mountain range. Ski lifts operated by the hotel provide free access to nearby ski slopes, including two chairlifts and a gondola lift, allowing direct ski-in ski-out convenience. For dining outside the hotel, the EBB Sosyal Tesisler Palandoken Dağ Kafe is just 285 meters away, rated 8/10 by visitors. The location is ideal for winter sports enthusiasts looking for immediate access to slopes while still being close to city amenities.
Tips
- Book massages in advance as the hotel’s massage therapists receive high praise and can enhance your stay significantly.
- If traveling with children, consider enrolling them in the GymyKids club to free up time for skiing.
- Bring your own water bottle because outside meal times drinks may be charged separately.
- Lastly, request a room on higher floors for better views and potentially quieter accommodation.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total price. For details, please contact the hotel.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, AmericanExpress, Visa, DinersClub
- Managed by a private host: This property is managed by a private host. A private host refers to a party who rents one or more properties for purposes not related to their trade, business, or profession.
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Shopping on site
- 24-hour reception
- Smoking areas
- Currency exchange
- Newspapers
- Gift shop
- Garden
- Television in lobby
- Terrace
- Toiletries
- Laundry
- Safe-deposit box
- Dry-cleaning
- Luggage storage
- Coffee/tea for guests
- Breakfast
- Restaurant
- Free Wi-Fi
- Barbecue grill(s)
- Barbeque
- Free parking
- Business center
- Meeting and presentation facilities
- Conference Hall
- Steam room
- Sauna
- Children swimming pool
- Ski storage
- Ski passes available
- Pets Not Allowed
Hotel view
Video: Turkey | Football training camps | Polat Palandoken Erzurum
Map
Reviews
Our six-year-old daughter, Azra, learned to ski with remarkable ease and confidence, which is a true testament to the professionalism, patience, and expertise of the instructors. The ski experience was both safe and inspiring, allowing her to enjoy every moment on the slopes with enthusiasm and joy.
A very special thank you to Gamze and her outstanding team at GymyKids. Their energy, dedication, and warmth were truly exceptional. The GymyKids Winter Club, running throughout the day, offers an outstanding environment for children—engaging, educational, and wonderfully organised. It gave us complete peace of mind knowing that our child was not only well cared for, but genuinely happy and stimulated at all times.
The hotel itself deserves great praise. The interior decoration and overall atmosphere are beautifully designed and perfectly suited to a premium ski resort, combining comfort, elegance, and a welcoming alpine charm. Every detail reflects quality and thoughtful hospitality.
It is also worth highlighting that all instructors and staff communicate very well in English, which made the experience seamless and reassuring for international families.
We would wholeheartedly recommend Polat Palandöken Hotel and GymyKids to families seeking a refined winter holiday where children are truly valued, supported, and inspired. It is a place where excellence, care, and joy come together effortlessly.
With our warmest thanks and highest appreciation.
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Frequently asked questions about Erzurum Konakli Otel
What types of rooms are available at Erzurum Konakli Otel?
Room types include Deluxe Corner Triple Room, Deluxe Double Room, Deluxe Corner Double Room, Family Room, Family Room with Mountain View, Duplex Junior Suite, Duplex Suite, Double Suite, and Family Suite.
Are there facilities for children at the hotel?
Yes, there is a children’s section in the adult pool, a kids club for ages 5–12 operating from 10:00 to 16:00, babysitting services available for a fee, and a children’s corner in the restaurant.
Is ski equipment rental available on site?
Yes, the hotel has an equipment rental center for winter sports and also offers ski lessons for children and beginners.
Are pets allowed at Erzurum Konakli Otel?
Pets are not allowed at this hotel according to the policies.
How far is the hotel from the airport and city center?
The hotel is 13 kilometers from Erzurum Airport (ERZ) and 3 kilometers from the city center.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 139 USD The best time to book is August 20, with rates starting from 128 USD