Three children aged 15, 11, and 6, along with one adult, booked a room for 6000 TL. The three 0.5 L bottles of water provided in the room were already consumed, and we called the reception to request more water in case the children woke up during the night and needed it. We ended up spending 5 minutes debating whether water was free or not. During the phone call, the receptionist, Mustafa Efe, referred to me in the third person and said, “What should I say to this one now?”, which was both disrespectful and inappropriate. He told me that we either had to pay for the water or that there was nothing they could do. After an unnecessarily long and frustrating conversation, they finally brought us 1 liter of water.

WATER IS A BASIC NEED, and the fact that you are incapable of providing for such a need for your guests, let alone turning it into a subject of debate and addressing your guest in such a rude manner by saying “What should I say to this one?”, is utterly disgraceful. I strongly condemn your behavior. I will never set foot in this hotel again, and I will absolutely not recommend it to anyone.