The Conforium Hotel in Van

I booked this hotel with high expectations since it’s advertised as a 5-star property, but after staying for 3 nights and 4 days, I honestly wondered how it earned that rating.

The front desk staff struggled with English and were not particularly friendly or helpful, which was disappointing. Housekeeping was also below standard – the bed was made poorly, towels were left hanging, and overall cleanliness felt careless.

One small positive was that the toilet paper had a rose scent, but the amenities were very basic: just shampoo, conditioner, and body wash, with no body lotion provided. On one occasion, I returned to find the phone next to the toilet had fallen off the wall, likely during cleaning.

Breakfast was included, but options were very limited for international guests. Fried eggs or omelets were only available if you knew to ask, and simple items like olive oil weren’t offered.

I also tried the spa, but the experience was far from what you’d expect at a 5-star hotel. The therapist didn’t understand any English, which made the session uncomfortable rather than relaxing.

Overall, I left wondering by what standards this property is considered 5 stars. Unfortunately, I would not recommend it to foreign travelers.

I had a very disappointing stay at this hotel. The rooms were dirty, poorly maintained, and definitely not cleaned to any acceptable standard. Basic amenities were either missing or broken, and the overall environment felt neglected.

For the high prices they charge, the quality is far below what you would expect.

Overall, this hotel is not worth the money. I strongly suggest looking for other accommodation options that actually value cleanliness, comfort, and customer services