Twenty Hotel in Antalya

Avoid.
Its that bad I don't know where to start. On entering the hotel it has a lovely clean, shiny floor. I'm afraid that's where the positives end. It was filthy and smelt very bad. It doesn't look like its been cleaned since it was built. Felt dirtier when getting out of the shower it was that dirty.

The view from the roof terrace is lovely but didnt feel comfortable to sit up there with it being so unwelcoming.

Staff were very rude. Did not feel welcome in this hotel at all. Don't be fooled by the pictures you see online as ot it looks nothing like them. I've stayed in better hostels.

I was there for 7 nights apart from location everything was a bad experience. I had room 114 and it was disgusting, from my first day the staff from reception told me that they would change my room but did not happened. I my 5th day I asked to speak with manager, I wanted to ask a favor, to find a solution because I had to check out at 11 am and my transfer should come at 7 pm(I needed a shower at list 2 hours before my leaving), but the manager avoid me for 2 days. I spoke with the manager in my last day and I was told is nothing that they can do.
I will strongly recommend to avoid Twenty Hotel.

Unfortunately, this was one of the worst hotel stays I’ve ever experienced. The room was unclean and had a strong, persistent sewage odour. Even worse, we developed bites during our stay, which we believe were caused by bed bugs. Despite staying for five nights, our room was never cleaned—not even once.

The situation worsened when the air conditioning broke down. When we politely requested to switch rooms, the daytime receptionist was shockingly rude and aggressive. He claimed the hotel was fully booked and said we’d need to pay a fee just for him to “consider” a room change the next day. This was clearly false, as the hotel was nearly empty. We had already been moved once before because of the unbearable sewage smell, and it seemed like that was seen as a favor rather than a basic standard of service.

With no working AC in over 40°C heat, we had no choice but to check out early and find another hotel at our own expense. Honestly, it was worth it just to escape that place.

Any positive reviews here should be taken with a grain of salt—our experience was so bad, it’s hard to imagine they’re genuine. Avoid this hotel at all costs.

My stay at Hotel Twenty was an absolute disaster from beginning to end, with several issues that made it the worst hotel experience I’ve ever had.

One of the biggest problem was the bathroom door. One morning, it got stuck, and even two staff members couldn’t open it. This meant I had to use the rooftop toilet, which was filthy because housekeeping only comes every other day due to "staff shortages," despite what’s advertised online. I had to clean urine off the hotel's toilet's seat myself. When they finally got the bathroom door open, they told us we couldn’t close it from the outside again because the door is broken. When I complained about how unacceptable this was, the receptionist yelled at me, saying he was too busy, and then left.

Another major issue was the lack of soundproofing. Although the website claims the rooms are soundproof, we could hear everything—noise from neighboring rooms, the hallway, outside, and even from the roof. During a power outage, I couldn’t sleep because I could hear other guests flipping their light switches on and off. The noise was constant and made it impossible to relax.

The service was equally terrible. Housekeeping, which was supposed to be daily, only happened every other day. We constantly had to request for simple things like toilet paper and body wash. The receptionist was rude and dismissive when we raised concerns. Whenever I spoke, he just looked at my boyfriend, and said "Sir", then he continued talking only to his, and ignoring me. He just referred to his boss, but wouldn't put us in contact with him. Another staff member even admitted they’ve had multiple complaints about this particular receptionist, but management has done nothing to address the issue.

On booking websites it is also advertised that the hotel is smoking free throughout (meaning both public and private areas), but the staff let the guests smoke on the rooftop where we have breakfast. This forces us to sit very close to people smoking while eating. A smoke free hotel was one of the main criteria we had when we booked our holiday. When we raised the issue, the receptionists said that they would never tell the guests not to smoke on the property.

On top of all this, the hotel lied about its amenities. None of the advertised features like a free coffee machine, laundry service, packed lunches, room service, a Turkish bath/hamam, key card access, 24-hour security, a mini-market, an ATM, or a sun terrace were available during our stay. They even limited guests to one egg per person at breakfast, which was absurdly petty.

In summary, Hotel Twenty is a scam. The soundproofing is nonexistent, the service is appalling, and the bathroom door situation was just the last straw. I wouldn’t recommend this place to anyone—stay far away!

UPDATE
Since I don't know how to reply to Hotel Twenty's response, I write it as an update:

Dear Hotel Twenty,

I’m disappointed by your response, though sadly not surprised. I don’t make a habit of giving bad reviews, but I felt it was important to share our experience to help others avoid a similar situation. I want to clarify that we didn’t ask for a refund, and I have nothing to gain from this review. My intention was simply to provide an honest account of our stay