Grand Pier Guest House in Brighton

We were treated awfully. The food we got was horrible, chips were worse than McDonald's chips, and the meat had no taste to it. We complained and were offered new food but explained we didn't have the time. Instead we were given just 20% off our bill (having only eaten maybe a fifth of what was on our plates) and then talked down to by the manager.

My partner is also in a wheelchair and aside from when we entered to begin with they were not given any assistance with the heavy doors in and out of the building even when staff were nearby.

A complaint has been put in. The only saving grace was our server who was happy to help but could only do as her manager advised.

I went along with my peers for dinner and some of us ordered a beer too. They needed to check we were above 18 years old and therefore asked for our IDs. I presented them my Spanish identity card to which they replied that they needed something from the uk which of course is completely absurd as I was simply visiting Brighton that week. I not only gave them proof of my age with my ID, but also provided them with my Driving License (which in the EU is the same document for every citizen) and my UK student card. They wouldn’t accept any arguing they needed my passport. Besides, they threatened to kick me and my friends out if they dared to get a beer for me with their British IDs. I have contacted the authorities and they have said they will investigate my claims further. Good luck after Brexit

STAY WELL AWAY!!! DISGUSTING SERVICE
Waited an hour for food to arrive only to then have everything go down hill. My bf ordered chicken with chilli and cashew dish, which tasted and smelt of fish, I appreciate there is fish paste in thai dishes as we always eat Thai however, never have I smelt or tasted anything like it, neither of us was able to eat it as we don't like fish.
I called to advise and they said they would send another dish, I declined as we wanted to eat together not reheat mine when his arrives... So I said could they just refund. The woman on the phone then said to bag the dish back up for her driver to collect. I said that's fine however he had his noodles ect in the dish, so means he won't be eating!!!. Long story short I was called a liar and told I obviously haven't eaten enough or just want money back and too keep the dish, this infuriated me as I was being called a liar to which I said for her driver to collect the full meal, refund us and I shall be putting this all over social media as that isn't on
Low and behold she then said she never said that.... So again I was called a liar. So 21.40 on a Friday night we have no food, I've been called a liar and am absolutely disgusted. I am still waiting for the driver to return to collect the food and refund me!!!!!!

They phoned me 45 minutes after confirm my order to say it was going to be a £ 1.5 extra charge for delivery. They should have said that when they confirmed the order. I am really upset about the way they cheated me. They were late as well.

Not recommanded, very long service, food not good, and restaurant is not clean and a real mess