Hotel Bixby Scottsdale, BW Signature Collection in Scottsdale

Overall it was good but than all of a sudden they have issues with our pets or something outside yet they allow others to do it. I’m supposedly now on my last stick when they know I work, like I don’t recommend this place, I’m moving soon. You can’t even walk without it being a freaking problem, they ARE NOT PET FRIENDLY OR PEOPLE FRIENDLY

Honestly if I could rate this place a 0, I would cause this was one of the most nastiest places for what they charge. $200 deposit on top of whatever room you purchase, the place doesn’t even provide you with absolutely anything, place is a scam! Every night the cops are called someone is getting arrested or doing ***** on the stair way not to say the room they gave us came with a broken bed and cockroaches coming out of the sink definitely not a safe environment! Save your money and time please

Unfortunately we got the room on hotwire- it said it was a $75 room for $54.. but when we arrived they tried to put us in their $54 room. We politely asked to be upgraded to the room we felt we paid for and showed them screen shots but they declined. We ended up leaving, and staying elsewhere which is sad because had our deal just been upheld we would have been fine. There wasn't a car in the lot- I'm sure they could have accommodated us. We felt taken and we won't be doing that again.

This holiday turned into a sad disappointment of expectations for our planned holiday to celebrate or 33 years married, all our previous visits over 20 years had been wonderful resulting in a exciting result in always wanting to return. this is not the case now firstly: Our evening arrival the office was closed luckily a maintenance man let us in to discover we were not on the system as being booked. My paperwork showed otherwise he said '*********** don't always let us know of bookings. He then booked us in with the added information we don't supply bedding/ towels anymore. we had travelled from England not expecting to accommodate ourselves with these items. He gave us 3 pillows/ 2 sheets, the room was not clean with toothpaste across the bathroom tiles and mucky toilet seat, no crockery/ utensils complimentary coffees. we bought water from the machine in the grounds. Speaking with the manageress the next morning we were told it had changed ownership and these were not given anymore. she was very sorry that we had not received any update on how the 'hotel' was now run but did arrange clean bedding and towels for that day. We had to buy crockery/utensils along with many microwave meals as no cooking equipment.The next 2 weeks it was clear the 'rules' of the pool were ignored by a family of 5 children aged from 2 upwards who took over the pool area with eating in the pool, diving and the 2 year old had nappies on which were clearly not swim nappies..Dog fouling was seen inside the pool area and by the access stairway stinking the area. Our holiday of a lifetime was ruined, the staff were so apologetic but could not alter the new 'hotel' policy. She was in touch with her regional manager on how the images on the web site show original pictures of the Hospitality suites which misleading holiday makers is certain. Please can we receive some expected replies from the 'Hotel' Bixby as to why we were not informed of the changes as for certain we would have cancelled.