Hotels in Naples

The staff named Mathew is exception! He is very knowledgeable and helpful!

beautiful old world style hotel with modern amenities. Heated pools, great beach side restaurant, fabulous signature restaurant the Grille.

The experience was nothing short of impeccable.

Amazing Time! You feel like Royalty when you stay at this hotel!

It’s a depersonalized place this Ritz, as most are, with mediocre food and service that repeatedly miss the mark.

The service was spectacular and the facilities, activities, and dining were first-rate.

Check in was ok. Either the front desk person didn't like I purchase through third party or didn't know how to handle it. I had to ask information about breakfast and parking, which tuen out to be perks from **********, not from the hotel. The initial room didn't have a nice coastal view as advertise, but there was no issue to change it. The room was clean, beautiful and comfortable. Water pressure...

Nice property. Nice rooms. The beach was easy to access. Only complaint was poor water pressure in my room

The Signature King Suite was wonderful! Spacious with an amazing view, 2 mini fridges, and a super comfy bed. Beach, pool, and service were excellent. Would definitely recommend this property!!

After reading some of the reviews online, I was a little uncertain as to the experience I should expect to have. However, I’m happy to say everything was perfect. My family and I very much enjoyed the resort. The beach is absolutely beautiful. The pools were heated, which was great given a bit of a cold front that came through. Every staff member I came in contact with was friendly, helpful, and eager...

We absolutely love the Grand and we have been visiting annually for the past 6 years. The location, the staff, and the proximity to the beach is perfect. But over the past few visit the rooms and some common areas of the property are feeling dated and worn. We hope they make some up dates to make this property shine

The pool area and tiki bar were so relaxing. Great view from our 10th floor balcony. Food at Aura was fantastic

Have stayed at this Best Western many times. It never disappoints. Helpful, pleasant staff. Building always clean and neat. Room is clean and comfortable and well maintained by staff.

Huge hotel, clean. Ok breakfast. Only complaint was the staff repeatedly greeted us in Spanish even though each person spoke English. Very annoying. Otherwise it was a good day.

Decent room, clean, nice property, great breakfast, good staff needs a few around the edges upgrades but overall worked just fine.

We have stayed here a few times. The staff is always very nice, they decorate the entry and breakfast area to fit each season. Our room has always been very spacious and clean.

Staff was great. Nice facilities. Noisy neighbors 3am. Although is convenient, the Location is right up against the highway and construction. Local area is questionable. But, I think the are allowing for the aforementioned in the price.

The room itself was basic, but acceptable. The ironing board and iron were in bad shape, and the exhaust fan in the bathroom was noisy. The plumbing fixtures were clearly in need of replacement. The elevators

We had a nice stay... but it was only for 1 night - wish we could have stayed longer... Next time! Close proximity to Tin City (walking distance). Offer shuttle services to downtown 5th, etc. Staff was very friendly and accommodating!

Friendly staff, especially the cafe on the bay team. Everything was clean and well maintained.

The room was updated and stocked with amenities. The staff throughout the entirety of the resort were exceptionally courteous, welcoming, and helpful. We loved the Cafe on the Bay, the grill by the pools (Naples Bay Club), and the Blackbird restaurant! We did not want to leavd.

Staff are extremely outgoing and personable. Very helpful people making our stay very nice.

The cottage was clean, spacious and quiet. The staff was extremely friendly and professional, they attended to our every need with a smile on their faces. From check in to check out we had a great time

Wonderful stay. Room a little small but lots of storage and amenities. Spotless. Missing ice and vending machines. TV channels limited. Sometimes the front desk was very busy and didn't respond. Overall very nice view and nice experience. Wish it was on the beach but transportation service good.

Everything was very nice, but,the hot tub was un-usable. Water 108 degrees, Kourig coffee maker in room didn't work

I have stayed at this hotel so many times I hate not to be positive. The location is fabulous. Breakfast this time was disappointing. The elliptical in the fitness room was broken. The staff definitely seemed disinterested this time usually hey are friendly.

A wonderful hotel, cute and clean and friendly and awesome donuts in the morning! Perfect location to the beach. They even drop you off and pick you up w umbrellas and beach chairs.

The room Way excellent as always Every year we cama back in this time of the year for our anniversary But this year the hotel doesn’t has the breakfats as usually. The breakfast was poor , no omellets , nos eggs , no bacon , no cheese , no han Only pastrys And the músician that every day enjoy with the fantastic MUSIC in the lobby doesnt been there So it was a very common stay instead of fantastic...

The staff are friendly and helpful. This stay did not live up to past visits, sadly. The much appreciated omelette station was not offered, our air conditioner was so loud it repeatedly woke us up at night, and the room was definitely showing its age.

The hotel is so nice! Staff is super friendly. Room was cozy and very clean. My boyfriend and I have some high standard when it comes to anywhere but home and we were so comfortable! Definitely recommend

Staff was amazing, room was great (except the shower head in the bathroom needed to be replaced) Didn't watch much TV but Nextflix would have been nice

Loved everything about this property. Beautiful rooms, loved the beach, pools, and dining. Staff went above expectations. Great location. We will be back!

Room was clean , but got eaten alive by mosquitoes by the pool.Also got charged for the room minibar when I didn't have anything. Currently disputing , will see how that goes . Overall nice, clean old bones hotel, with several updates.

We lived everything. The property was nice . Beach access was perfect room was nice bed comfy. The only issue we hade was that there was only valet parking. We booked through Travelocity and did not realize thwerw was an extra 44$ fee for parking everyday. We had no choice to valet. I thought this fee was excessive when we had no choice

Excellent Location and beach view. Excellent Restaurant. Room Toilet Plumbing issues continued although staff responded to the room quickly. Never seen a problem continuing to persist for our whole trip. Five separate times.

Lovely medium size resort. Pools for both morning and afternoon. No pool servers present when we were there, and no water or sunscreen that is typical at higher end resorts. We had an oceanfront room, 2nd floor with balcony in the "beach house", which was appointed beautifully and had 2 doors that opened onto the well furnished balcony. The first floor of this building has fire pit patios which means...

Noisy at nigh cuz a guy close to my door had few dogs barking and costumer service mediocre regarding when you ask questions at the front desk and answer are not friendly. There is no friendly costumer service at all in any area. You don't get for what you paid

Our room was a good size with fridge and microwave. Basic but clean. Bars and cafes nearby and to the right is a shopping area. Plenty of car parking space. Our only complaint was that the idea and AC unit were noisy so we had to switch them off at night to sleep.

The Collins Hotel was sold to Northwestern Memorial Hospital in May of 2023. Gone! A Chicago medical group that's part of Northwestern University’s medical school has bought a 3.5-acre parcel in Naples that once housed the Collins Hotel. The group, Northwestern Memorial HealthCare, paid $24.5 million for the property. Christopher King, chief media relations executive for Northwestern Medicine,...

Great hotel for a quick family getaway. Location is perfect, rooms are basic but clean and well kept. There’s coffee and muffins in the lobby for guests in the mornings, there’s a nice pool and gym. I’d stay here again, and would recommend to others!

What can I say... . A serious renovation is required. Brown walls, black furniture, red curtains, beige tiles... very old fashioned. I walked around the room and when I stepped on the wet floor of the shower, my feet released a black color... probably they sweep the floor but not wash it. The room is cleaned every third day. Really? COVID makes hotel job cheaper, not for the customers. Great...

This is a hidden gem. The room was extremely clean and comfortable. Had a maintenance issue. The man came immediately and fixed the issue. The hotel staff is very personable. We loved the pool, which is open 24 hrs! The grounds are beautiful. We certainly will be staying here on our next trip

No hair dryer. Should have an extra blanket.

We stayed here in Dec 2025. Property was beautiful and condo was clean and had all amenities needed. My only suggestion is to open the front desk earlier than 9am. It was hot and would have been great to sign out a bike before then and checking out would have been less rushed.

Clean and staff was helpful. Beautiful views

Excellent units, comfortable, clean, fully equipped, beautifully decorated, peaceful location. Excellent and helpful service by the employees at the front desk.

Located in a great complex. Units need some updating. Had difficulty connecting by phone but once reached front desk was helpful. Front desk closes at 6pm so need to arrange for late arrival

It was an awesome stay. Quiet, calm and relaxing

The refrigerator isn’t working properly. The check-in process was a little disorganized. The unit we were given was not available and it took a while to get one for us.

No hot water in bathroom near the entrance. Insect infestation in sink area, same bathroom.

Very clean and comfortable. We enjoyed our short visit

The check-in is too late, maybe 2 hours earlier could make the stay more pleasant

Great pool and location for my young family

Everything was amazing. I would highly recommend. I enjoyed my stay very very much. Everything was very smooth. 10 out of 10.

Overall, a good hotel: very clean and with extremely friendly staff. One day we rented bicycles and explored the area—a very beautiful and upscale residential neighborhood—and everything was super easy. The only downside was the hotel’s immediate location: it is very unfavorably situated on a major main road. It was very noisy at the pool, and our room also faced the street directly. The breakfast...

Hotel is good. Wish they had a free breakfast. We always enjoy our stay there.

Staff was excellent! We were greeted by warm cookies! Mattress was very uncomfortable, unfortunately. My back paid for it the next day. Other than that, it was great.

Loved everything about my stay except I found the bed to be slightly harder than my liking and the balcony’s too close together. Hotel is centrally located to everything quiet and very accommodating and comfortable.

Everything clean, staff nicely all the time, I really enjoy the hotel. I will can back.

I've been coming to the Double Tree Naples off and on since 1998. Staff and accommodations are always exceptional. However, when the renovations were done a couple+ years ago, the mattresses and pillows were replaced with the cheapest bedding they could get! No more dream sleep for which Double Tree is known! If it weren't for the staff and the location, I would no longer stay here. I don't know...

The room was not cleaned properly. There was hair on one of the pillows and the sheets on one of the beds looked as if it was slept on. The sink had a dead bug and hair on one of the was clothes. One of the walls looked as if guts from a bug. It was dirty.

For a family perfect hotel. breakfast was great and always a hot cup of coffee for my wife and I. location..perfect..close to shopping, 5th ave south..and Marco Island.

The sofabed was terrible.Need to change. The hotel, in good condition and the breakfast buffet,perfect. Thank you.

The hotel staff was friendly and helpful during check in. Breakfast is what you’d expect- variety of cereal, oatmeal, eggs, bagels, drinks, etc. so there was something for everyone in my family which was extremely convenient for our early morning sports events. Unfortunately, some downsides were that some areas of the shower in our room was not thoroughly cleaned or soaps filled. Because of the sports...

The room was very clean , the man in front desk was amazing and he explained about the room,breakfast area.

Wonderful Hotel with an amazing breakfast buffet. Perfect for anyone looking for a clean hotel with exceptional customer service. ☆☆☆☆☆