Collins Hotel Naples in Naples

The reviews were great so I booked a stay. It's a dated Motel with clean rooms & very small bathrooms. TV picture was horrible, monochrome, remote broken. We headed out early and the cleaning girl/lady was waiting for us to leave. We came back 6 hours later, cleaning cart still outside our room, no cleaning person in sight. Room was clean, clothes had been re-folded, and my travel backpack had been pilfered, money stolen. So, the clothes were refolded because they were searched for $$ or anything valuable. What a horrible feeling to know someone had gone through all your belongings. I approached the Front Desk, advised the asst. manager of what happened. He handed me the phone number for Naples PD to file a complaint. The Manager has never called or contacted me. I filed a complaint with NPD and was told their are much better hotels and to stay away from The Collins. Wish I knew that before I booked!!

Received an email from *********** that stated our reservation had been canceled. My husband said he hadn't canceled the room. I called and asked to speak with a manager. I was informed they didn't have any managers today. I asked why our reservation had been canceled and the girl said it was for renovations and that I should b getting an email. Usually, renovations are planned in advance and they should have known this when we reserved the room. I get an email that says they had to cancel because they over booked. So.....is it renovations or over booking? Either way, I would not recommend this place.

I feel like the reviews saying this place is nice are fake. The pictures on the hotels website are very deceiving. First off this place cannot be called a hotel, it's a motel. The only thing that might be good about the hotel is the location. The hotel itself is VERY run down. The rooms are small, for example when you close the bathroom door it hits the toilet to close. The pillows on the beds were the size of throw pillows! The TVs were from the early 90s, first flat TV's invented. The pool was actually decent and the outdoor furniture at the pool were nice but the towels they give you cover about 1/4 of your body. The wifi at the motel is not secure so don't plan on using it if you need to work. The redeeming thing for my family was the very friendly stray cat the pool which would play with my daughter who loves cats. We left this place as fast as we could.