Ramada Hotel & Conf Center by Wyndham Augusta Downtown in Augusta

Just Don't. Find somewhere less convenient.
Everything is gross. It all smells. Lobby is loaded with weird junk. Pool is broken and closed off. Outside is old and worn out. Staff is always on their personal phones. Room smelled so badly of cleaning spray......really old and worn out. Stained and ripped carpet everywhere. Couch was so stained. Whole floor smelled like pot. No ice makers.
Bed sheets were clean and bathroom was clean. Saw no bugs.
Will never stay here again.

Just stay somewhere else! No amenities. No pool, no hot tub, no fridge, no restaurant, no bar. The tv would go in and out. The pictures were beautiful of the place but when we arrived. It wasn’t anything like the pictures. If you advertise then you need to have the amenities that you say you have!

Stayed at this hotel years ago and had the best time at the Restaurant/Bar on the top floor over looking the city. We were thinking about staying there again and called hotel to ask if restaurant on the top floor was still open to guest staying at the hotel. The employee I spoke to said no and was very rude and hung up on me. This hotel is nothing like it used to be. We are now staying at another hotel.

The carpet in the room was not clean. The elevator was not working but no staff assistance was provided to help guest with carrying bags to another floor. There is a big cat that sits on the reception desk counter. Everything looks dated and old. The pool area needs to be demolished. I do not recommend this hotel. We stayed because there was no where else in the city to go.

I am writing to express my dissatisfaction with my recent stay at your hotel. During my stay, the elevator was not working, and I had to climb 120 steps up and down for two days. This was particularly challenging as I had a family member who is 85 years old with me, and it was extremely difficult for them to navigate the stairs.

Despite this inconvenience, no discount or compensation was offered. When I spoke to the maid, I was informed that the elevator had not been working well before the hurricane even happened. This lack of communication and consideration for your guests' comfort is unacceptable.

After realizing that we could not stay any longer, we decided to leave and go to the Holiday Inn Express, which was 0.8 miles away from your hotel.

I hope you will take this feedback seriously and address these issues promptly to ensure a better experience for future guests.

Hotel needs to be demolished. It’s situated next to a freight line that runs all night. The lobby and communal areas are dated. Tea/coffee making is in the toilet and the AC unit was so noisy it nearly drowned out the noise from the trains. We won’t be coming back