Quality Inn Airport in Boise

My original review (which was deleted by management?)
Cigarette burned coverlet, super dirty carpets, and a screaming crusty toilet. We also heard talking and "thumping" all night. We didn’t die so there’s a star.

They responded with a "sorry we didn't exceed expectations" and deleted my review! This place was BAD! Like we almost left, should have left, but I had recently had surgery and was too tired to switch hotels. Don't go here! The people at the desk responded to our complaint that it was really dirty by saying that's just the way they are there. ewwww

The night staff was friendly, and there was plenty of parking, there's a hand washing station at breakfast which was unique and welcome, that's basically where to pros ended. Besides being somewhat generally filthy, non elevator, with stained carpets and weird signs all over, mostly empty snack and drink machines, and no ice machine on the second story, the worst part was definitely that the room was overtly hot (even though it was in the 40's outside) and the air conditioner just kept turning on and off all night. It was too loud right on the freeway to open the window, basically we slept horribly. Small television with no sleep timer, and fridge was off when we got there so it was warm.

Filthy place.
Changed my rating due to the excuses oriented management that responded to my rating.
1.Corporate card brings you business
2. Acting as if a customer doesn't deserve as much because they don't pay as much when it comes to cleanliness is third world class
3. I was Initially placed In a room That was not Ready With Bed clothes everywhere And trash on the floor. Understanding that things happen I didn't complain I just asked for a clean room. However the front desk started to toss out excuses. Nobody needs to give excuses and nobody wants to hear them.
4. Claiming that the building is old is a very poor excuse for lack of cleanliness. It is a very simple manner to run a dry buffer down the hallways to clean the carpet and keep them fresh. Also ozonators are cheap and corn work room to room to clean out excessive smells. Blaming cleanliness on the age of the building is a defensive posture that corporate does not like to see in its Holdings or in its employees.
5. If you receive what you perceive as a negative rating then your customer has given you feedback that you can take care of unless you want to make excuses and then claimed that the customer isn't as valued as any other questions because of how much they paid.

The front desk clerk never stays at the desk always, MIA, so you're literally standing around waiting for someone to come assist. The time I was waiting to check in, they lost two customers who waited more than 15 minutes to be greeted, and no one at all ever came. They even yelled hello anyone here and nothing. The hallways have a musty smell, which makes me want to throw up. The shower isn't made for tall people. The fridge stunk and didn't work. My room had spiders in it. The pillowcases were stained blue you couldn't even tell they were white. Two housekeepers and a man on a bike were standing outside smoking weed just the whole place is very unprofessional I wouldn't stay again and I'm sad I wasted my money on this hotel for 4 nights. But you live and you learn and i definitely learned a lesson.

From the moment we entered the building our noses burned from the smell of old piss and stale beer. There was a drug addict passed out in the lobby and strange people walking around at all hours of the night. The biscuits and gravy they served made us both sick. The two redeeming qualities where the staff where super nice and their pool and hot tub where nice.

We had a terrible experience with this hotel. We arrived at 10:45 pm after a long drive and did not get into our hotel room until 11:40 pm because no one was at the check-in desk. We shouted down the hall, called the front office, and called another Quality Inn number and nothing helped. There was another party waiting besides our family. The guy finally wandered back to the desk from somewhere in the hotel and no apology was offered, no explanation given. He didn't even ask to see ID at check-in. The public areas of the hotel were in dire need of vacuuming. Stairway smelled like pot. Beds were ok. Breakfast was adequate, but will not ever stay here again. We only stayed because we had booked online and didn't want to lose the money.

Gotta be the dirtiest carpets and sticky floors I ever seen, but the toilet/linens were clean. Our room was facing the highway, so it was very noisy, we can't say we got a good night sleep. We travel with a lot of expensive sports equipment, so we like a room with a good view on our van. That was not the case there, so we parked in front of the main lobby. The locking system of outside doors giving access to hotel corridor were broken, so we didn't feel very safe. On the positive side, continental breakfast was decent.