Omni William Penn Hotel in Pittsburgh

We liked the historic, comfortable hotel. The location was great, with many things we wanted to see within walking distance. The staff was professional and courteous. The hotel amenities were terrific.

Went there for my anniversary and everything was wonderful. The room was clean. We received a free upgrade for our anniversary. Anytime I’m back in Pittsburgh. I’ll be staying here. The speakeasy bar was phenomenal and if you’re feeling an extra bougie definitely check out the Lamont about 10 minutes on the road

First class 100%! The staff, the restaurants, coffee shops, bagel shop, you really don’t need to leave the hotel at all. Shawn one of the managers found us self touring, then took us to the grand ballroom. Wow! Simply beautiful! Will definitely go back, so central to the city for anything you want to do or see. Fantastic!!

The Omni William Penn Hotel is a true Pittsburgh classic—elegant, historic, and beautifully maintained. From the moment you step into the large, grand lobby, you’re surrounded by charm and sophistication that instantly sets the tone for the entire stay. During Christmas time especially, the lobby is breathtaking, warmly decorated and filled with a festive glow that enhances the hotel’s timeless elegance and makes it feel truly magical.

Service throughout the stay was exceptional. Every staff member was professional, attentive, and genuinely warm, making us feel appreciated rather than just accommodated. As a valued returning guest, the extra consideration truly stood out: a thoughtful room upgrade and a lovely welcome gift that included two complimentary coffee mugs, along with milk and cookies. It was a small but meaningful gesture that made the stay feel personal and special.

The room itself was spotless, quiet, and well-appointed, blending classic charm with modern comfort. Housekeeping was meticulous, and cleanliness throughout the hotel was consistently impressive. Dining was another highlight—both the quality of the food and the attentive service exceeded expectations, making meals feel like part of the experience rather than just a convenience.

Overall, the Omni William Penn Hotel delivers outstanding value for an upscale, historic property. Its combination of gracious service, elegant atmosphere, excellent dining, and thoughtful guest recognition makes it a standout choice in downtown Pittsburgh. It’s the kind of hotel that not only honors its past but also knows how to take care of its guests—and keeps you looking forward to coming back.

Food at the restaurants was awesome. The staff was amazing and the bed and view were comfortable and inviting.

Clean room, bed was very comfortable, breakfast very good, close to rail system, courteous staff, efficient check-in and check-out

Enjoyed our stay at Omni for 2 nights. We took our son to Pittsburgh to go to Steelers game for his birthday. Our first night at 12:04 am the room next to us started getting loud and got into an argument. We tried contacting the lobby but no one answered the phone. Security had to come up and say something to the couple. It woke us up and we had a hard time getting back to sleep. The only other problem with our stay was when we checked in it took over an hour for them to bring our luggage up and when we tried to call for our car in valet no one ever answered the phone so we had to go down stairs to request car. The elevators were a little tricky getting the key to access to go up to our room. I had my phone plugged in to an outlet and it sparked and ruined my phone charger. Last year we stayed at Sheraton in Pittsburgh and I preferred the Omni over it. Our room was spacious where we had plenty of room for an air mattress. We walked to Eddie Merlots for dinner and stopped by Target to get a new phone charger. In spite of a few problems we ran into we would recommend staying there.

Great and friendly check in experience. The hotel is quiet for sleeping and is in a great location in the city

It was an experience. Excellent service, gorgeous atmosphere, & rooms were very clean. Our bathroom smelled like a dirty porta john and the TV kept glitching. Staying on the 14th floor, we could still hear ALL of the sounds from the streets below. Sounded like a drag racing strip all night, then police sirens, and loud vehicles too.
The brunch buffet was AMAZING!!

The Omni William Penn is a wonderful hotel. From the minute you walk up to the door to 5he minute you check out everything was above board. The staff was extremely friendly and professional attending to your needs. The room was spacious and comfortable. The beds were like sleeping on a cloud. You need your room key/card to operate 5he elevators which gave a level of protection because only hotel guests and staff can go up to the rooms. The ballroom was exquisite with amazing chandeliers and decorated to the hilt for the wedding. Absolutely loved the place.