La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln in Dallas

Not very likely location to stay in. Bathrook with hair, breakfast items so limited and not well done. They denied me a late check out. Not confortable at all with this location. I will never come back again.

I recently had the displeasure of staying at your hotel on Walnut Hill Lane of Friday, June the 13th. Initially my daughter's and I wanted to check in early and I had called Thursday evening to see if that would be possible. I was told yes, but would be a 30.00 charge. I decided against this and we arrived at 3:15. Only one of our rooms were even ready, and when I asked if we could just have whatever was available, I was told no. We had somewhere to be so we just grabbed our things and decided to get ready in one room while waiting for the second. I thought I had booked the rooms with a couch but apparently I did not so I immediately went downstairs to see if I could change our second one to one with a couch, I was told yes with an additional charge. I accepted. Interesting how just 15 minutes prior I was told I couldn't have a different room. I was appreciative but definitely disappointed. The room 422 had obvious ceiling water damage, drips of something down the walls, a painted over fire water supply in the bathroom and water damage under the sink. I tried to just ignore the filth and move on with our evening as it was for one night and I knew I wouldn't get a refund. Unfortunately throughout the night both tv's kept turning on by themselves waking us all up at random times, that was rather unpleasant. The other unpleasant thing I noticed was a strange woman walking the halls watching people. She was still there in the morning just roaming making me feel very uncomfortable. Additionally, your housekeepers are knocking on doors and entering them at 930am without consent. And they are bringing their children to help them clean. Are you not employing enough staff? Are you not paying them enough? Why aren't you giving them the tools they need to properly clean rooms?? As I'm gathering everyone from both rooms 422 and 432 to check out we pulled back the sheets to make sure we didn't leave anything behind when we found a live bed bug. I immediately stormed downstairs upset. I had planned to calmly bring up the water damage at check out but bed bugs are not something to be calm about. Your front desk attendant, Shiv, never apologized for this. He only offered to change the sheets. I felt like I had been slapped in the face. Does he not know what bed bugs are, or how much of a struggle it is to get rid of them?? He refused to give me corporates number until I badgered him and was afraid to give me his name. Why do your employees not wear name tags? I made sure to leave him the bed bug we caught in a cup on your front desk. I have stayed in MANY la quinta hotels over the course of my life and have never been so appalled at the conditions or treatment.

First of all the area is extremely rough… Secondly, my car got damaged due to a long nail that we was sticking out of a car stopper in the parking lot… The entire bumper of my car got damaged and it popped out… I showed it to the receptionist and took some pictures and videos to prove it… The receptionist didn’t even bother to the unfortunate incident and said sorry I can’t help you… They even charge $100.00 incidental charge on my credit card besides the room charges… Later they said they will refund it once they check the room… I am a very frequent traveler, No one has ever charged any incidental charges… I am extremely upset with this horrible attitude… They serve lousy breakfast and literally don’t have anything… It is going to cost me at least $1,500.00 to fix the bumper due to the nail one inch in diagram that was sticking out… The guy didn’t seem eager to fix it so that this unfortunate incident doesn’t happen to any other hotel guest… I would like to report this to the La Quinta Corporate Office… Please provide me their complaint email or phone number…