Pyramids Resorts, Charvak in Yusufhona

Great resort and idea but the service is more than terrible.
Stuff is not loyal and professional. A lot of services are not provided despite the description. Many kids work as a staff workers. No English at all.
Bars don't have drinks listed in the menu.
No towels at the pool and spa zone.
Basically all workers and employees need to be trained well.
Good place but poor service!

The whole place is a sham from taking a lot of money to enter the property. They took 350,000 just to enter the property although we had a room booking. They said it’s for parking and entrance fee. Firstly, they did not even help us with our luggage to the room. They said we must carry it ourselves. We had paid extra for a room with sea view. They gave us the wrong room. After informing, they changed it but the phone, ac and corridor lights don’t work they said. They even made us change the room ourselves and asked us to come drop off the other room keys by ourselves. If we ask for water they say they don’t have it while I saw the very same person give another guest water within minutes of me asking, from under his reception desk. I was ill and asked for a soup to be delivered to the room. They denied and said I must walk all the way to the restaurant which is far away. After convincing the staff about me not feeling well. They agreed but took 50,000 extra for having brought it to the room. For which there was no bill. The same cost of the soup I had ordered, I had to pay in delivery charges. The staff is trained only to say no. Anything you ask for is a straight out no. The best part is the location and I think an externally run Turkish restaurant called Divan, which was the highlight. Water costs 20,000 for 330 ml. We paid 150 usd for the room where nothing works. Every other activity is charged and overpriced beyond that. A bitter experience, where all I’ve seen this far in Uzbekistan was brilliant hospitality.

Over priced and over hyped - AC doesn’t work in rooms , service is pathetic . Probably kept kids as interns at various locations who are not at all trained and in no mood to work . For everything the general answer is NO. Need water NO, Room service NO, AC not working repair pls -NO. Even the locals are fed up and asking us to put bad review so here I am doing my bit.
Only good thing the location , everything else is a mirage!