De Lamour Hotel in Da Nang

The worst hotel experience in Da Nang!
Everything in this hotel is dirty — from the fridge and glasses to the doors and walls. There are insects everywhere, and the cleanliness is absolutely unacceptable. The restaurant is filthy, and hygiene standards are completely ignored. Many guests (especially large groups of Indian tourists) take food from the buffet with their hands directly from the shared plates, even though there are tongs provided. It’s disgusting to watch, and the staff does nothing to stop it.

The bedding is stained, the furniture is dusty, and even the fridge had something stuck inside. The whole place feels neglected and unsanitary.

On top of that, the location is terrible — far from all tourist attractions, and the area around the hotel looks abandoned, with broken buildings and an unsafe atmosphere.

The photos online do not match reality at all — the rooms look completely different, old, and dirty.

I paid 180 USD for this horrible place, and they refused to give me any refund even though the conditions were unacceptable. This hotel is a scam — dishonest and fraudulent.

I would never stay here again and do not recommend this hotel to anyone who values basic cleanliness, comfort, money, or safety.

I am submitting this formal request for a full refund based on a series of unacceptable issues that compromised the quality of my paid stay from the very first day.
The initial disappointment began upon my return to the room, where I observed a presence of ants. While this was concerning, I decided to gauge the situation based on the staff's professionalism and how they would address the issue. I was, unfortunately, immediately let down by their response. I was informed they were “Fully booked” and advised to simply "deal with it," as they would only offer to clean the bedsheet. As the room was clearly infested with ants, I questioned how a simple change of linen would resolve the pervasive problem.
Subsequently, I was relocated to a temporary room on Level 1, which is an accommodation type not listed or advertised on Trip.com. I was asked to stay there until the following day when a proper room would be available. I reluctantly accepted this as a temporary solution.

However, the quality of rest in this temporary accommodation was severely compromised. I experienced a very difficult night due to excessive noise pollution from people talking loudly. In the morning, the situation was compounded by a distinct cigarette smoke smell filtering into the room through the ventilator. Furthermore, I was woken prematurely at 6:00 AM by loud conversations, which included noise associated with the sale of Bánh Bao nearby.
The defining moment of this inadequate service occurred when I went to inquire about the promised room change. I was informed that the only available room was one without a window. This proposal, to downgrade the paid accommodation to a windowless room yet still require me to pay the same rate—was the turning point. I found this expectation and the overall level of service to be an outrageous demonstration of poor hospitality considering the amount paid.
I want to emphasize that had the staff handled the situation competently on the second day, I would have been willing to continue my stay. However, the consistent failure to provide a suitable, equivalent room, coupled with the cumulative issues, demonstrated a clear unwillingness to rectify the situation. To be asked to downgrade the facility while maintaining the original cost is unacceptable. I therefore demand a full refund for my reservation, yet the hotel decided to go MIA and ignore Trip.com for refund. The unprofessionalism of the hotel manager, Mr Minh is utterly disappointing.

Worst hotel experience I've ever had! I barely got back from my trip around 7pm and found a huge cockroach on the curtain in my room. I also found another one right under the bathroom door. Then I noticed another one on the bathroom floor where the drain is. I went to reception to get a solution for the disgusting situation, but the only option was to change me to a lower category room, and the next day they could relocate me to a room like the one I had booked! I asked if there were any cockroaches in other rooms and they said, "You have to check and see if you find any!" I found this option unacceptable. I requested a cancellation since I'd only been at the hotel for about 3 hours and had booked several days. They told me they couldn't cancel my reservation! Obviously, I didn't stay there. I wrote to them to get an answer or something, and they completely ignored me! Very bad experience! I do not recommend this hotel! For all the variety and options in Da Nang, I do not recommend this place