Rigel Hotel in Nha Trang

My family and I were highly disappointed with our stay at Rigel Hotel. The photos they are using on trip.com are obviously false and do not replicate what you actually receive for your money.
1. The pool photo on trip shows ample sunbeds with mattresses and umbrellas for shade but on arrival we were met with a few hard chairs to sit on.
2. We went to the games room straight after check in to find it was unkempt with cigarettes on the floor, broken furniture, all pool cues with no usable top on them and a soccer game with at least 4 plastic players broken, not including the goalie for one side. One of the airconditioners was broken. When my son went there to play pool, he was told not to put the other one on so he came back to the room a sweaty mess. The worker turned the only working one off.
3. The staff there didn't understand English and we found it really difficult to communicate with them. The example when we checked out was, I gave them my card and told them the room number for check out. We waited to be called to be told that the room was checked but no one came so when I went back to the counter to ask, staff told me that check in was at 2pm 😮💨 The service was incompetent.
4. Our fridge was broken in our room and we had to have it replaced.
5. The poolside was super slippery, see photos attached. We saw many a guest slip and comment on how dangerous it was especially since it was the side closest to the pool.
6. The food was mostly local, if you want any western food, I definitely don't recommend this place. Eggs, bread and a bit of fruit is all you are going to get. The juices are all watered down and I got food poisoning on my 4th day there.
7. We were on the second floor right outside the Rigel Hotel sign, the view stated 'mountain view on our booking but what we saw was a bus yard and wasteland with mountains in the distance.
8. The noise at this hotel is horrendous. Buses beeping at the bus yard, dogs barking in the middle of the night and staff talking loudly down the corridors early in the morning.