Alex Resort & Spa Hotel in Gagra
Rooms and prices
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Description
Hotel opened in 2019. In this hotel 80 rooms, 5 floors.
The distance to the nearest airport is 205 km.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Please contact the hotel for details about crib and extra bed policies.
- Deposit Policy: Deposit required A fixed amount of GEL 84.87 (approx. US$31.73) is charged. This property accepts cash The deposit will be returned to the original account of payment on the day of check-out.
- Pets: Pets are not allowed
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Pharmacy
- Non-smoking rooms
- Room service
- Cable TV
- TV
- Bathrobe
- Safe (in room)
- Iron and board
- Laundry
- Luggage storage
- Telephone
- Iron
- Bar
- Diet menu (on request)
- Breakfast
- Restaurant
- Free Wi-Fi
- Shuttle
- Russian
- English
- Tour assistance
- Bike rental
- Bowling
- Parking nearby
- Outdoor pool
- Beach/pool towels
- Outdoor heated swimming pool
- Event facilities
- Conference Hall
- Massage
- Beauty services
- Sauna
- Spa
- Hammam
- Children's playground
- Children swimming pool
- Pets Not Allowed
The hotel is located on second line from the shore.
The nearest beach is located on the distance of 50 m. It takes 1 minute To the beach!
The distance to the sea is 50 meters
Street view
Video: Гостинично-санаторный Спа комплекс Alex Resort & Spa Hotel, Гагра
Map
Reviews
The services were fine, of course: bowling was free for an hour, children's entertainment was all day, and adults also had activities in the main restaurant. But! We couldn't take advantage of any of this because of rotavirus.
All the entertainment was deserted, because the entire hotel, like us, had rotavirus! Literally the entire hotel. From young to old.
On the way to the hotel restaurant (we had two meals a day), we encountered children vomiting on the pavement... it was absolutely terrifying.
Yes, the hotel staff said it was the sea. I don't know, not the entire coastline has it.
Overall, I recommend it to those looking to lose weight drastically. Of course, I wasn't able to fully relax.
If you arrive early, they won't let you check into your room; you'll have to "wait your turn"! I don't think this is customer service-oriented! People are tired from traveling (we were traveling with a child), and transportation is always unpredictable, with traffic jams and other unforeseen circumstances. 10 hours on the road and 10 hours waiting to check in!!! We're waiting "at the gate," so to speak! And we weren't even greeted upon arrival!
They pay no attention, and are completely indifferent to the guest! Not once were they offered tea or coffee! Inhospitable!
The hotel, including meals, is a hefty price!!! The staff's attitude is certainly unpleasant! The website says there's parking, but there isn't. There's a small area in front of the hotel, just cars parked there, and it's all just called "parking." There's no water cooler in the hotel lobby or at reception! After asking why, there's no water, and they didn't offer us any other basic drinks! The service is poor! Why not offer to change into swimsuits in a specific, designated room and offer the use of the pool and cafe while waiting for our room? So the guest doesn't feel unwanted. "Wait," is the answer! A real cry from the heart! This is how a vacation really started!
4 stars is clearly overpriced, 2 stars at most!
If you want to ruin your vacation, this is the place to go!
Food: I didn't like it. It was the same old same old, very limited selection, bland food, unripe, hard fruit. Both an adult and a child ended up with stomach upsets because of the food; we kept going and then not going.
The food shift was second, so by the time we arrived, there were leftovers. (Conclusion: for us, including meals, it's not worth it to stay at the hotel!)
Room: the sound is loud (the walls are thin), the refrigerator is humming and rusty! There are some areas that need replacing or repairing! Mini-cleaning is consistent every day: they remove trash, replace toilet paper (as needed), provide 1.5 liters of water, and maybe even vacuum (we don't know).
Beds and towels—everything is fine. Incidentally, the Wi-Fi is quite stable on site.
Bottom line: vacationers' overall impression of the hotel largely depends on the work of the customer service staff, their professionalism, and their human qualities.
In our case, we weren't satisfied with the staff's attitude; their service needs a lot of improvement! They don't know how to smooth things over or find other solutions. They're not very communicative!
Plus, everything else leaves much to be desired!
The sea is beautiful, the water is crystal clear. The mountains, trees, and flowering bushes are absolutely beautiful!
By the way, the excursions deserve a separate review, thanks again to nature! Otherwise, they're a waste of money and time. At the end of the tour, your desired destination only lasts for 1-1.5 hours of sightseeing, while the rest of the time is travel and unnecessary tastings with exorbitant prices! For example, I bought a box of marmalade on the tour for 700 rubles, but when we arrived in the city, the price in the store was 300 rubles! Naturally, we won't be buying anything else from the excursion!
We booked our hotel through a travel agency!
For 200,000₽ for 4, we get rotavirus in the first days, but that's okay, everyone here goes through it.
The food here is disgusting, there's nothing to eat, you don't even want to go into the "restaurant", it stinks terribly, after rotavirus it's simply impossible to go there.
There is nothing for adults to do here, alcohol is not included, from non-alcoholic ones you can drink apple juice, compote and tea with coffee.
There are two swimming pools, but they are so small that you won't even melt
You can only get water in one place, next to building 1.
The hotel is only worth it because of its location and the room we got.
But the price is around 100,000 for 4
POIs near hotel
Cafe and Restaurants near hotel
Regarding the okroshka, the sausage was terrible, but I don't think that's the owner's fault, as I haven't seen any good cooked sausage here. The cucumber, however, is certainly questionable. The cucumber was hard, and judging by the color, it was overripe, and the taste wasn't very good. And by the way, okroshka is only made with kefir. I asked if I could have it with water or kvass, but they said they had it all already mixed in a large pot. Overall, I was "a little" dissatisfied with the dinner, paid, and made a comment about the fish soup and fish, to which I received an indifferent response: "Strange!? Everyone likes it. You're the first one to complain."
I don't think I'm the first, though. The girl had no desire to sort out the issue.
To sum it up, I'll say this: it takes a lot of effort to make something so tasteless. The cook is clearly not up to the task. Note to the owner. It could easily be fixed, if only there was a desire! Thank you.
The price tag is adequate, the average check for 4 trips to the cafe was 1300 per person.
Definitely recommend!!
Price for a single room 100€
For that kind of money today I rented a room in Krasnaya Polyana ***** stars
The devastation is complete everywhere, disorder and miserable places.
The only thing that is good here is the staff at the restaurant and in the cafe.
I didn’t buy a sunbed, they forced me with threats to transfer to 30m from the sea, the argument: they won’t buy a sunbed from me because of you.
I do not recommend
Frequently asked questions about Alex Resort & Spa Hotel
How much does it cost to stay at Alex Resort & Spa Hotel?
The cost of staying in Alex Resort & Spa Hotel depends on the dates, rates, number of guests and other conditions. The minimum estimated price is 100 USD. Enter your dates to see the exact offer prices.
Is it far from Alex Resort & Spa Hotel to the nearest beach?
It takes 1 minutes to reach to the nearest beach.
What are the check-in and check-out times at Alex Resort & Spa Hotel?
Check-in at Alex Resort & Spa Hotel is possible from 14:00, check-out is until 12:00.
Are pets allowed at Alex Resort & Spa Hotel?
No, pets are not allowed at Alex Resort & Spa Hotel.
Does Alex Resort & Spa Hotel serve breakfast?
No, Alex Resort & Spa Hotel does not provide breakfast.
What’s the cancellation policy at Alex Resort & Spa Hotel?
The cancellation policy at Alex Resort & Spa Hotel depends on your room type and booking terms.
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