Klajdi Resort & SPA

I stayed 5 nights here. The customer service is generally very poor. The a la carte restaurant had terrible food and what was more disgusting was the attitude of the male staff when I complained. There was a female manager who addressed the issue eventually but by that time I was already too irritated to be comforted. It was very obvious the staff were staring one down and discussing one which again, is highly unprofessional. Very disappointing experience at the a la carte restaurant. I only went there one day and ate elsewhere every other time. The buffet restaurant was average for breakfast. It was the same food daily and offered little variety but it was the basic stuff one could fill up on. I tried dinner there once and I left hungry because the options were not just limiting but poor. The room was nice, clean, spacious and offered a nice view. The cleaners were diligent but a bit annoying that my sheets were not changed once in 5 nights, despite visible stains. The hotel is quite a distance from Tirana so if the city feel is desired, it’s not the right location. One day tour of Tirana was enough for me though. What I enjoyed most about my stay was the location. Despite being off peak season, it’s situated beautifully with lots of alternatives for food. I actually found a perfect restaurant at Pinea Hotel which is where I ended up dining every day. I also enjoyed the pizzas from the fast food restaurants on the main street. Food is a big part of my holiday and if these options weren’t available the dining experience at Klajdi itself would have ruined my food experience. There are also a lot of shops on the main street which is again very useful. Customer service was the lowest point there. Their staff seemed untrained and lacked empathy. I recall my son falling down in the reception area and despite letting out a loud cry, the 3 staff there showed no concern or empathy. It put me off the lot. Another high point was the indoor pool/sauna area. Beautiful and considering the weather dips around 5pm, one could move from the beach area there easily. The staff down there was an amazing young girl and was different quality from what they had in the hotel area. In summary, it had great potential due to the quality of the hotel and the location but the service delivery and dining experience are a huge let down. For those reasons, I’m unlikely to return.

The staff are very hard-working and friendly and the food is very good and cheap in Albsnia. Unfortunately we were given a very basic room for 3 people with a very narrow bathroom, not what we booked.