Golden Riviera Beach Resort in Gold Coast

This was my 3rd stay at the resort but it will be my last. I called direct to book because I knew I needed a ground floor unit. I was told one was available & the accessibility was described to me so I went ahead and I checked in late on Sunday when the office was closed but there was a safe & instructions for getting the key. I was very surprised to find my room was on the first floor, up a steep set of stairs. I managed to get up there but next morning went to the office to ask why I didn’t get the room I thought I had booked. I found the woman I spoke to was not at all interested. Said they were full & I just had to take what I was given as they didn’t guarantee any specific rooms. So why did they accept my booking for a ground floor room & not tell me I mightn’t get it? There was no mention of it in the booking terms & conditions. No apology was given. I didn’t like her attitude of it not being her problem & I just had to wear it. I said I was not impressed, so she said “I’m too old for this s..t.” That is an appalling way to speak to a guest & reflects very badly on the resort. My previous 2 stays there were very different, under previous management. Sadly, I will not be back.