Thermenwelt Hotel Pulverer in Bad Kleinkirchheim

We recently stayed at this hotel and had a mixed experience. Positives: The lobby and reception area are beautiful and create a great first impression. There is a large parking area conveniently located right next to the hotel. The spa is excellent, with both indoor and outdoor pools, and the towels provided are soft and pleasant to use. The staff were polite, helpful, and genuinely willing to assist. We especially appreciated the reception team’s approach — for example, when the ski storage was not available for all hotel guests, they kindly helped by drying my ski boots for me, which I truly valued. We stayed in a studio, which was spacious and comfortable in terms of size. Negatives: Unfortunately, the room equipment significantly affected our stay. The mattress was extremely uncomfortable — low, worn out, and clearly overused. The pillows were of very poor quality and practically impossible to sleep on. It was honestly a disaster. Even after contacting the reception, the mattress issue was not resolved (although additional pillows were provided). We ended up with back and neck pain, which is unacceptable for a hotel stay. The bathroom was not in the best condition as well. The bathroom sink did not drain properly, the hairdryer did not work at all, and the bidet had almost no water pressure. Most problematic was the narrow bathtub, which made showering nearly impossible because the shower was positioned only a few centimeters from a slanted wall with a very low ceiling. Several expected services were missing. There was no coffee machine in the room, not enough electrical outlets. Slippers were not provided. Towels used in the spa could not be exchanged there, so we had to carry wet towels back to the room until the next day. There was no visible staff at the pools, resulting in a slippery and potentially dangerous wet floor. Information about hotel services and logistics could also have been communicated much more clearly. The shuttle bus, which runs only once every 30 minutes, was completely overcrowded and very uncomfortable (ski bus). The hotel could certainly organize this in a better way, especially during peak season. Dinner and breakfast could also be more varied. Overall, while the hotel has strong potential thanks to its facilities and staff, the room comfort, maintenance issues, and organizational shortcomings were disappointing and require significant improvement.

We’re British travellers and have just had a fantastic week skiing at the Pulverer Hotel. The room was big, spacious, clean and warm, the pools were fantastic and our young children loved being able to go to the outside colder pools and then into the thermal pools. The restaurant catered wonderfully to our dietary needs and allergies and came up with some creative vegan dishes. Location wise, it was fantastic for us, the bus stop is located right outside and this takes you to each of the main ski areas. But what really makes this hotel stand out is the quality of the service. I don’t think I have ever stayed in a friendlier hotel with a more welcoming team. Michaela on reception went out of her way to try and help us go on a sledging trip including phoning round and emailing me with tips. The. Restaurants staff were incredible, always smiling and chatty. Our children have already asked when they can go back again!

It is our second vacation here. We loved everything, the facilities , pools( the new pools are super) , saunas, the food both on breakfast and dinner , the location and the views, close to attractions, nice rooms, great staff both on the restaurant , reception, cleaning, the owners, very good service on any level, very good audience , polite and nice. We recommended to our friends and will recommend and come back again. I read some reviews about something wrong in the kitchen , cleaning and etc.. In my opinion and our impression was very good and if something was not proper it was corrected immediately and all with good willing and help and great service and help with smile. Want to thank Lily and the whole team in the restaurant and kitchen both boys and girls, Michaela and the girls in reception, Mario , all the staff and of course the owners for their presence , the atmosphere. The guests also are very nice and all of these contributes to perfect vacation.

I was here with my family for about six times. This year we had 3 rooms and everything was excellent again. Very friendly atmosphere, always helpful suff. I visited many hotels all over the world and Pulverer is really exceptional in its approach to guests.

Great Hotel, Large rooms, very nice view , great facilities, indoor and outoor pool , saunas , great level of service , from the reception, kitchen cleaning , smiling helping and explaining, great , tasty w breakfast on high level, dinnir on very professional level, afternoon snack , hte owners were near ,was a nice and special surprise,the location is also very good, , comfortable high level of other guests We were very happy to be there and enjoyed a lot Thank you all the staff and the owners , very reccomended!!!

Great hotel. Thermal pool. Good food.

Great hotel. Stayed three times. Wonderful service. Good food.
After skiing a very nice soak in the hot thermal water.

Great place for families with children. Lovely and friendly staff.
Rest in this place for over 10 years.