Elaya Hotel Vienna City West in Vienna

Great value! Really well located and easy to get anywhere in the city from the hotel.

The bed was comfy and the AC worked really well to keep the room cool.

My only complaint would be that the carpet in my room was pretty gross and stained all over.

The room smelled unpleasant. It was clean, but the room or the cleaning products meant that we had to heat it for the air force in winter. Window open and heating on. The breakfast, which is advertised as "legendary" on the billboard in the elevator, was really below average. Apart from the fact that it is served in a windowless basement room, there were only mini rolls, supermarket cakes and a small selection of sausage and cheese. The fruit and yogurt selection was also poor.

The service staff in the breakfast area was OK and friendly. If I go to Vienna again, I will give other hotels a chance - so I don't recommend them.

The location is very convenient, walking distance to the commercial street and all kinds of food.

Our superior bedroom had hugh bed and very comfortable to sleep on. Quiet location and local supermarket "Billa" is within 5 minutes walk. Walking distance to underground. But the room carpet is disgusting with lots of stain and greasy around dressing table. Luckily I bought a pair fitflop to walk around. The shower head is broken, riser can't adjust the height. The most disappointed is breakfast bar. We had Sunday leftover fresh fruit because pineapple and apple turned brown. Cucumber was dry. Not enough mini bread or crossiants but the waitress was friendly and helpful. She told the kitchen staff and cooked more at 9:30am. All the cakes were dry on Monday and Tuesday. Wednesday served the same food but more quantity because they had a large group came in.
Definite not worth £16 breakfast. We felt they are on tight budget and not many option to choose. Only served 1 choice of slice bread. Not fresh juice, they are cheap squash. All cakes are not honemade. No English tea in restaurant, no decaffeinated coffee or non dairy milk option.
No kettle in the bedroom.

Good location for shops etc, walk to centre is approximately 40mins. Room had a few carpet stains and mark's on the wall but bed and shower were fine. Breakfast was inc and ok, from what I could see it was 16eu if not inc.

Very good position, clean and wide room. Good and various breakfast (I loved the pancake machine...)Raccomanded

Good location, great service, tasty breakfasts. Unlimited good coffee (or tea) 24/7. Hotel staff were very friendly and helpful.