Arion Hotel Baku in Baku

This street, located right next to hotels and tourist areas, is filled with street prostitutes every single night. It creates an extremely unpleasant and unsafe atmosphere. For a city that presents itself as modern and tourist friendly, this is a real shame.

Tourists with families and children should not be forced to see this. Local authorities should seriously address this issue.

This hotel definitely not for family stay. It is better for short time stay only. The sound and scream from neighbor room make you feel uncomfortable.

As guests, we anticipated a warm welcome and assistance with our luggage. However, we were disappointed to find no help available upon arrival. Check-in took an unexpectedly long 30 minutes, despite our punctual arrival at 5 pm. Surprisingly, even guests who arrived earlier than us were still waiting. To add to the inconvenience, we were initially assigned the wrong room, contrary to our booking. Although the staff promised a suite upgrade within 50 minutes, it turned out to be the same standard room we had booked, devoid of any luxury amenities. The room itself was disheartening, with stained floors, a dirty bathroom ceiling, insufficient clothes hangers, worn-out towels, and a strong chlorine odor. Breakfast fell short of expectations, lacking coffee and offering only uncut bread that guests had to handle themselves. Despite requesting room cleaning before our departure, there was no change of bedsheets. Given the poor value for money, subpar service, and communication issues with the staff, it's questionable whether this establishment merits its purported 5-star rating.

We are very disappointed with our recent stay at this hotel. The air conditioning hasn't worked for the past three days, and every time we complained, we received a different excuse. We also requested a discount since we paid the full amount upfront, but the staff's response was unhelpful. Overall, this wasn't a good experience. I would strongly advise against staying here and wouldn't recommend it to others.