Capitol Hotel in Baku

One of the worst hotels i ever stayed in
My room was separated by a door from another room which made be able to hear all the noises coming from there
The bathroom is really unclean with multiple stuff not working as expected
The breakfast is bad and doesn't taste good only the chocolate spread that was good and for multiple days some stuff were missing like coffee for example

I had a very disappointing stay at this hotel and would not recommend it to anyone. From the moment I arrived, things went downhill. The check-in process was slow and unorganized, and the front desk staff seemed disinterested and unhelpful.

The room itself was in poor condition—stains on the carpet, and outdated furniture. The bed was uncomfortable, and the linens looked like they hadn’t been changed.

The noise level was also terrible. While I was sleeping, there was a lot of noise coming from outside—all night. It was hard to get any rest. I wouldn’t stay here again.

A Very Disappointing First Impression

I was shocked upon arrival when I was suddenly told I had to pay a deposit of 50 manat. This was never mentioned anywhere on the booking platform, which felt extremely misleading. If the hotel starts with hidden charges, it makes you wonder what else might be kept from guests.

To make matters worse, the reception staff were unhelpful and unprofessional. One of the receptionists even told me to go find another hotel if I wasn’t happy — but at the same time, made it clear there would be no refund. It felt like they saw me as just another source of money, with no concern for fairness or customer satisfaction.

When I asked about using an electric socket, I was told I had to pay 3 Manat — which felt unreasonable. We were four people staying in a deluxe room, yet only two bottles of water were provided. When we requested more, we were told we had to pay 1 Manat per bottle. It seems like everything is an extra charge, and it really made us feel like money was the priority over guest comfort.

This is not how any guest should be treated. I won’t be coming back, and I wouldn’t recommend this hotel to anyone looking for a transparent or respectful experience.

this hotel allows escorts and it's not suitable for family, I came here on June 2019, and the hotel charged me for fridge mini bar without me taking any thing from it. not recommended