Blue Tree Premium Morumbi in Sao Paulo

My stay at Blue Tree Premium Morumbi was a total disappointment.

The bed is very uncomfortable, making it difficult to rest properly. The gym is extremely limited and poorly equipped. Basic amenities are lacking — for example, no complimentary water is provided in the room. Daily housekeeping is inconsistent and below acceptable standards.

The safe in my room was not working, which is unacceptable. To make matters worse, the room keys constantly deactivate if they are placed near a cellphone or credit cards — which happens almost all the time — forcing repeated trips to reception.

The only positive aspects of the hotel are the friendliness and professionalism of the staff, and the good quality of the room service food.

Overall, I would not recommend this hotel.

The hotel is a bit old. Elevators are a mess, at least 10’ traffic to go down. Aircon makes a bit of noise. Overall, not a bad hotel, but definetely not 4-5 stars.

Decent hotel but i‘m there for work and staff randomly Hammers on my door for 3 minutes Straight at 1 in the Morning for no reason whatsoever. Unacceptable!

Terrible experience. Room (507) and bathroom furniture probably 20 years old. Floor not clean and smelly corridor. No iron plate nor water in the room. Empty shampoo dispenser still not refilled after 5 days spent in the room. Damaged hot water shower faucet. Don't recommend to come there.

I don’t recommend.

To be fair, location is very good. It is the closest accomodation near Shopping center.

However, the rest deserves only 3 stars maximum.
1) Awful service : the personnels especially front desk people are poorly trained. I wonder they understand the concept “hospitality”
No flexibility at all.

2) Card key : you have to renew your card key every time you go out because it has magnetic problem. I still don’t understand this retarded system.

3) Shitty facilities: swimming pool and gym not worth using, breakfast not worth eating, no water in the room. Old room and elevator.
Elevator stops working sometimes, and due to too small size, you have to wait more than several minutes to take an elevator in the morning.

I had a choice between Blue Tree and other major hotels like Sheraton, Hyatt, and Hilton.
Of course Blue Tree is not worth comparable to those hotels, but it was way worse than I expected.
I regret choosing BlueTree just because of its location. It is sad reality of Brail that I chose this hotel over others for safety reason.