St. Panteleimon Beach Hotel

We emailed ahead to let the hotel know my daughter and myself have coeliac disease so could we have gluten free bread and pastries at breakfast. We asked on the first morning, they had none. For the next 3 days we asked but no. After reading reviews where people had been given lovely gluten free bread and pancakes we were very disappointed. Staff would only say good morning/good evening if we said it first, or else there was no greeting. Breakfast waitresses were almost rude as they would barge past, never smiling. I even got told off and pushed away from the water machine when filling my child’s bottle 5 minutes after breakfast ended. There were other people still having things to eat and drink so I thought I’d get some water. They didn’t stop others, only me! Very nice, clean and comfortable building. Let down by the staff. One friendly man at breakfast and one young lady on the front desk but that was all. Be careful of taxi drivers over charging. Set your price before you get in the cab! Beautiful old town and some good trips.

Room wasn’t ready when we turned up so had to wait with our luggage in the restaurant. We would have had a drink and some snacks but 45 minutes later no one bothered to turn up so ended up being g ale to get into the room. The hotel is near a nice clean beach and quiet. It’s down a roughly paved track which is busy in the daytime due to beach goers. If I was a single lady I’d think twice about walking down at ngiht as it’s isolated and poorly lit. There are a few shops and a restaurant at the top of the road. The buss top to Ravda and Sunny beach is about ten minutes up the road. The room was clean, large with two large double beds, one was a sofa and it was cleaned daily. Shower was also good. Pool area needed some love, some of the loungers broken with nails ticking out. Pool again clean and a small baby pool. We were always able to get a lounger. Breakfast was good. Some of the hot food could have been hotter and the pancakes, which went quickly, needed to be topped up more often. The main reason for the average review is the staff were so inhospitable. They were very grumpy and seemed always fed up, none were openly rude it felt like we were very unwelcome. I wouldn’t go back for this reason as the hotel, whilst being clean, was devoid of atmosphere which really let it down.