Sun City Hotel - All Inclusive in Sunny Beach
✅ Spacious and clean 2-bedroom apartment with separate bathrooms as noted by a family guest ✅ Helpful and attentive staff at the pool area ensuring drinks are served promptly ✅ Quiet location just a few streets away from the main party area, allowing for a peaceful stay ✅ Good pool area with a bar that operates until late ✅ Varied salad options and fresh fruit available in the all-inclusive buffet ❌ Repeated complaints about rude and unprofessional staff, including a manager described as arrogant ❌ Issues with room cleanliness such as uncollected trash, dirty bathrooms, and faulty plumbing ❌ Food quality and variety criticized, with reports of repetitive menus, poor taste, and insufficient portions ❌ Reception closes after 19:00 causing inconvenience for guests needing assistance ❌ Parking is charged separately on an unguarded public lot with complicated access and reports of blocked cars ❌ Noise disturbance from pool area music and late-night guest behavior affecting families ❌ WiFi connectivity problems and air conditioning inefficiency noted ❌ All-inclusive package excludes alcoholic drinks, which must be paid for separately
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Description
Sun City Hotel - All Inclusive is a 3-star complex built in 2005, consisting of four-story buildings located in Sunny Beach's Chayka district. The hotel offers a variety of room types ranging from Economy rooms to Suites and Apartments, many with balconies or views of the pool or water. It is tailored for families with children, featuring a dedicated kids’ pool section and a playground. The property includes an outdoor swimming pool with a poolside bar, free parking, and 24-hour security. The hotel provides all-inclusive packages with a restaurant and bar on site, alongside amenities such as air conditioning, WiFi, and laundry services. The public sandy beach is just 300 meters away, although umbrellas and loungers there incur an additional fee. While the hotel aims to provide a comfortable stay, guest feedback shows mixed experiences, especially regarding service and food quality.
Location
Sun City Hotel is situated 2 km from the center of Sunny Beach resort and 35 km from Bourgas Airport (BOJ). The public sandy beach is only 300 meters away, classified as the third shoreline, making it within a five-minute walk. Nearby dining options include Zero BAR & GRILL, rated 9/10 and located 121 meters from the hotel, Cascadas Bulgarian restaurant at 274 meters, and Restaurant Pacific Sunny Beach at 281 meters. The hotel is in a quieter area a few streets back from the main party strip, offering guests a balance between calm surroundings and easy access to the lively bars and market stalls of central Sunny Beach.
Tips
- If you plan to arrive after 19:00, be prepared for limited reception services.
- Consider bringing some essentials like toilet paper and snacks just in case.
- Book a room with a balcony or a pool view to enjoy better air circulation, since air conditioning may be less effective.
- If traveling with family, be aware of possible noise disturbances from the pool area, especially late at night.
Policies and conditions
- Private parking is possible on site (reservation is not needed) and costs BGN 10 per day.
- Pets are not allowed.
- WiFi is available in all areas and is free of charge.
- Children ages 12 and older are allowed.
People 12 years old and over stay for free when using an available extra bed.
No cots are available.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. - Check in time: 14:30. Check out time: 11:30.
Services and facilities
- ATM
- Air conditioning
- 24-hour reception
- Smoking areas
- Currency exchange
- Smoke-free property
- Security guard
- Express check-in/check-out
- Garden
- Terrace
- Room service
- Fridge
- Family room
- Cable TV
- TV
- Locker
- Shower/Bathtub
- Shower
- Wardrobe/Closet
- Ironing
- Laundry
- Safe-deposit box
- Dry-cleaning
- Wake-up service
- Telephone
- Bar
- Restaurant
- Free Wi-Fi
- Car rental
- Airport transportation
- Transfer services
- German
- Russian
- English
- Tour assistance
- Library
- Billiards
- Hiking
- Fishing
- Ping-Pong
- Parking
- Parking nearby
- Free Parking on Premises
- Swimming pool
- Outdoor pool
- Fax and copy machine
- Windsurfing
- Diving
- Table Tennis
- Snorkelling
- Doctor
- Massage
- First Aid Kit
- Playroom
- Children's playground
- Family/Kid Friendly
- Pets allowed
The hotel is located on third line from the shore.
The nearest beach is located on the distance of 810 m. It takes 12 minutes To the beach!
The distance to the sea is 570 meters
Hotel view
Video: Sun City Hotel All Inclusive, Солнечный Берег, Болгария
Map
Reviews
I have never experienced such outrageous behavior. The staff is consistently rude, dismissive, and completely incompetent. The manager is the worst of all: arrogant, condescending, and utterly unprofessional.
Despite the stay being fully prepaid, they repeatedly tried to force us to pay again. Instead of helping, they wasted our time for over six hours, sending us from one hotline to another. In the end, we were literally thrown out of the reception and left without accommodation.
Being treated like this is unacceptable. We had no choice but to look for another hotel on our own because this place clearly does not care about its guests at all.
Do yourself a favor and avoid this hotel at all costs.
The food has no pleasant flavor and is not well presented. Fruits are served black and salad is only cucumber, tomato or cabbage. The meats are horrible! Breakfast is the same bread every day and good for fitness guests because you will keep the diet not eating! My kids and I got sick because of the food! Few tables for many guests, many rude guests I felt like I was in a zoo. The bar is the only place that works well and until late, it must be the only thing to be valued in the hotel probably because the drinks do not need to be cooked. Ideal hotel for young people: because young people do not eat and can get drunk and never care about cleanliness, but never recommended for families.
1st of all we were looking for a lazy holiday of relaxing by the pool mostly so were happy that Sunny Beach is a party town but we weren't looking to get involved much.
This is a great thing about this hotel.
LOCATION.
Its a few streets back from the main strip so is pretty quiet but in 5-10 minutes you can be right in amongst the lively bars/ market stalls and beach.
ROOMS
We booked a 1 bed apartment and a double room originally as both our kids are getting too big to share with us.
The lady on reception saw us as we were booking in and offered us a 2 bed apartment instead. ( we are a tall family).
It was amazing. Spacious,clean and the kids had their own bathroom and shower en suite. Also being teenagers they had a lovely space to sit and look at their phones all day :)
SERVICE
At all times Mehmet and his team went out of their way to make us comfortable. They were constantly busy cleaning around the pool area and we never had to wait more than a couple of minutes for drinks.
I have seen some reviews saying they were unfriendly so want to address this.
I think it is fair to say that Bulgarians are a bit reserved. This could well be because we are British and I understand this fully (see FOOD below).
So at first they may not seem as friendly as you may expect, however after a day and a few very clumsy attempts at ordering drinks in Bulgarian it was all smiles.
FOOD
I have to say that we were very pleasantly surprised with the food.
We had heard some horror stories about Bulgarian Hotel food but Brits can be quite annoying when travelling. We seem constantly surprised that we have travelled halfway around the world and no one has thought to put a shepherds pie in the oven :)
Some of the food is a bit weird for us Brits but every day I found something I liked and quite a few days something I loved.
There was always rice (cooked in a stock), potatoes, meat (usually cooked in a light gravy)and vegetables. Also there was an overwhelming amount of Salad options with Bulgar wheat and cous cous for a lighter option.
I am not into puddings but there was a whole bar dedicated to sweet things including loads of fruit which is the bit I enjoyed.
We have already decided that we will go back next year to the same hotel.
Dirty, dirty and again dirty: dirty walls, unclean mirrors and windows , spider webs on the walls and hair in the fridge. We reported the problem at the reception, they said that will be cleaned but only the garbage was token.
The food is very bad. We paid for all inclusive but in the room we had nothing included (it is not allow to take drinks or food from the restaurant in the room) .The personal is rude. We will never return to this location.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Sun City Hotel - All Inclusive
How far is Sun City Hotel from the beach and what type of beach is nearby?
The hotel is 300 meters from a public sandy beach located on the third shoreline. Umbrellas and loungers at the beach are available for an additional fee.
What children’s facilities does the hotel provide?
There is a dedicated kids’ section in the swimming pool as well as a children’s playground on the hotel territory.
Is parking included with the stay at Sun City Hotel?
Parking is available for free on site; however, some reviews mention a separate charge for parking in a public lot opposite the hotel with restricted access.
What languages are spoken by the hotel staff at reception?
Reception staff mainly speak Russian and Ukrainian and reportedly do not speak Bulgarian or English.
Are alcoholic beverages included in the all-inclusive package?
No, alcoholic beverages and cocktails must be paid for separately despite the all-inclusive label.






























































