Hotel Panorama in Albena

The hotel is not a three star but a two star if not one. It’s an old hotel that needs a refurbishment, a lot of things are broken on the property. The staff here does not speak english.
CLEANING SERVICE:
Does not clean the rooms properly, only changes the bins. Does not add any soap or shampoos, towels and toilet paper. Does not use any chemicals to clean the room, only uses one dirty bucket for the whole hotel. Does not make the beds or change the sheets. Cleans rooms at around 4:30 in the afternoon.
FOOD:
Cold, greasy, everyday it’s the same thing. If things are not eaten at lunch they add it to the dinner. Dirty, the fruits are rotten. Always not enough fries. The food name tags do not match to the actual food. Never enough forks, knives, spoons and cups for tea or coffee.The staff at the restaurant does not speak any english at all!
SWIMMING POOLS:
The splash in the kids pool does not work. A lot of chlorine is added to the kids pool each day this can be seen as the bottom of the pool turns white. The actual big pool starts from 170cm, not too good for kids and teens if they want to have fun, this pool is also not good for those who can not swim. Again a lot of chlorine is added each night. The area around the pool is dirty not only with the dirt left by the guest eg: cups, cigarettes but also full of leaves. The lamps for the pool swims loosely on the surface of the pool. The life guard has a RACIST approach towards the english kids but not to the Romanian or Bulgarian. He is never to be seen around unless he has a problem with one of the english kids. Calls it “my pool”. The sewages around the pool are open meaning it’s dangerous for the kids and anyone walking around. Additionally there was a hopeless dog swimming in the big pool one night.
POOL BAR:
Does not remind you of a bar at all but a hut,everything is falling apart. The bartenders do not understand english.
GARDEN:
Dirty, not looked after, dark with no lights at all. Again all sewages are broken meaning that you must look where you’re going. The pavement is also broken, with very high curbs not suitable for kids or anyone with children in buggies.There’s no benches for you to sit on. The area of the hotel has no fence at all or security making it quite a dangerous place.
ROOMS:
Everything is old and mainly broken. The television here is only in Bulgarian with only one english tv channel (bbc news). The mirror in the bathroom is on the same level as your stomach not your face.
The ceiling is broken in the bathroom ( can be seen on the photos attached)
RECEPTION/LOBBY AREA:
Really hard to communicate in english, maybe only one person speaks proper english. The manager isn’t useful or helpful at all, isn’t interested in her guests at all. The lobby area has a small television that only plays adverts.
I DO NOT RECOMMEND THIS HOTEL AT ALL!

The hotel is described as a 3* however the hotel is actually a 2*. On the arrival to our room, the balcony door was broken and we had to go downstairs to inform them about it. The shower head by the pool is rusty and broken. Around the hotel the pavement is broken and so are the sewages which makes it a dangerous place for many kids which visit the hotel with their parents. The food is cold with no variety at all, the “chefs” clear up the food an hour before the actual finishing time. On many occasions the food that I was still eating was taken from me by the “waitress” that thought I was finished. As well as that the staff at the hotel does not speak English however the manager of the hotel told us that everyone working there is able to communicate in English. The hotel overall isn’t worth coming to.

The whole place is in need of renovation, the bathrooms are very poor, ceiling falling down, The patio doors have all been broken into and not repaired so that there is no way to lock them, I had to repair my own door! The food is edible but only served warm ,the choice is very limited and doesn't really change from day to day. The landscape and hotel does not look like the pictures on the website, making me think that they were taken a number of years ago. It is a one star hotel, two at most. The pool is great, although for nervous swimmers the shallow end is 1.7m, the poolside is poor and electrics are worrying ( see pics ).

Hotel is awful, rooms look and are very dirty and no one cleans them. When we came to our room, we were in shook. Floor was dirty, bed sheets were full of sand, bathroom and room smelt like death, like literally. Then we asked if they can give us better room, they said, no, the room is just fine. Later servise lady came in and spraied some weird smelling stuff, after which the room smelled even worse. Overall even if it is our first hours here, we already hate it. Definetelly not 3 stars hotel.