Prestige Hotel in Arbanassi

The location and view are absolutely magnificent. The complex has a super potential; plenty of space, good facilities, restaurants with good food, terraces, fun and relaxation. But...

In the meantime, only the price is at the potential level, with the rest lagging behind. The hotel is rather a very large and outdated guesthouse. I don't know how the newer buildings look lime inside, but the main ones where we had the apartment, ate and relaxed are very affected by age. Everything is worn out far beyond the "pattern of time..." taps, doors, furniture, towels, equipment. You could imagine that age has a charm... but not in this case. Here the taps are broken and unpleasant to the touch, the gasket from the mini-fridge is blackened, not to say moldy, the towels are not 2 the same... I do not want to give the impression of a "house of horror," only that the claims of the place are justified only by location and view (which does not imply any merit of the owner) and everything related to them is exploited beyond the acceptable limit.

Great View, But Service Fell Short.

The view of Veliko Tarnovo from the hotel is stunning, definitely the highlight of our stay. Unfortunately, the room itself was standard, there's nothing special and the sound insulation was poor. We could hear guests in the hallway and neighboring rooms, and some people smoked and talked loudly on their balconies well past midnight. At one point, we even smelled weed, which was unpleasant.

Service was hit or miss. One receptionist was warm and helpful, which I appreciated, but most of the staff came across as unfriendly and unapproachable. It really affected how welcome we felt, especially when I was alone,(especially in the restaurant) I noticed a clear difference in how I was treated when my husband wasn’t with me, which was disappointing.

Breakfast was underwhelming, limited options and more like a cafeteria than a hotel buffet. We didn’t use the pool or sauna, though I did book a massage and hope that will be a better experience.

This was our second hotel during our trip to Bulgaria, and sadly, it left us feeling a bit unwelcome. I don’t expect special treatment, but I do expect basic hospitality, regardless of where someone is from or whether they’re traveling alone.

I hope management considers how important consistent and respectful service is for all guests, not just some.

Waiters should be more attentive to guest's needs. Since last year, the menu became very basic with only very few bulgarian dishes. They count more for the view than for the food quality.