Complex Panorama in Elena
✅ Clean and cozy rooms praised for comfort and tidiness ✅ Friendly and helpful staff providing good accommodation ✅ Variety of food choices including vegan meals with good quality ✅ Well-maintained pool and spa facilities ✅ Panoramic views from the hotel’s hilltop location ❌ Several reviews mention an unpleasant odor in some rooms ❌ Multiple guests reported disturbing incidents involving the hotel’s treatment of stray animals ❌ Some described the spa and fitness center as dirty or outdated ❌ Complaints about food being bland or overcooked were noted ❌ Price considered high by some reviewers given the issues reported
Rooms and prices
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deals
Description
Complex Panorama is a 2-star hotel located in Elena, Bulgaria, offering guests a range of services including air conditioning, heating, free WiFi, and 24-hour security. The hotel features family rooms and two room types: Deluxe room and Deluxe Double room with balcony. Guests can enjoy amenities such as a restaurant, bar, sauna, massage services, and a garden with a terrace. The hotel also has meeting and banquet facilities, a shared kitchen, and free parking. Many reviewers praised the clean and cozy rooms, as well as the well-maintained pool and spa area. The hotel offers a varied menu including vegan options. However, some guests reported a noticeable odor in certain rooms and raised serious concerns regarding the management's treatment of stray animals. The overall rating is 8.6 out of 10 with particularly high marks for cleanliness, amenities, location, and service.
Location
Complex Panorama is situated on ul. Chukani 19 in Elena, Bulgaria. The hotel is placed on a hill offering panoramic views of the surrounding area, ideal for mountain relaxation. It is approximately 117 kilometers from Plovdiv Airport (PDV), the nearest airport. Guests can expect a peaceful setting with scenic vistas, and the hotel’s beachfront and garden areas enhance the outdoor experience. The location’s elevation provides fresh air and a tranquil environment, making it suitable for those seeking quiet away from urban centers.
Tips
- If you are sensitive to odors, you might want to check the room before settling in, as some guests noted a smell.
- To enjoy the best views, consider booking a Deluxe Double room with a balcony.
- Also, keep in mind the hotel does not allow pets, so plan accordingly if you travel with animals.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds can be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Check in time: 14:00-22:00. Check out time: 11:00.
Services and facilities
- Air conditioning
- Elevator/lift
- Heating
- Security guard
- Garden
- Terrace
- Private check-in/check-out
- Outdoor furniture
- Non-smoking rooms
- Family room
- Smoke Detector
- TV
- Minibar
- Shower/Bathtub
- Shower
- Toiletries
- Wheelchair Accessible
- Laundry
- Safe-deposit box
- Telephone
- Bar
- Coffee/tea for guests
- Common kitchen
- Restaurant
- Kitchen
- Free Wi-Fi
- Internet access
- English
- Barbecue grill(s)
- Parking
- Parking nearby
- Swimming pool
- Spa tub
- Outdoor pool
- Next to the beach
- Fax and copy machine
- Massage
- Sauna
Street view
Video: Spa complex panorama
Map
Reviews
If you wish to see for yourself their disgusting behavior of doing this. Go to YouTube and search "Kitten meowing in a bag was saved just in time"
Rooms were very gross and dirty.
Spa was dirty and gross.
Food tasted bland and overcooked.
Fitness center was outdated.
Environment was bad.
Price was extremely high.
Literally not one good thing about this place.
PS. see those two people watching from the balcony in the photo? I think they saw everything. And now thousands of YT viewers have also.
Frequently asked questions about Complex Panorama
What types of rooms are available at Complex Panorama?
The hotel offers Deluxe rooms and Deluxe Double rooms with balconies.
Are pets allowed at Complex Panorama?
Pets are not allowed at this hotel.
Is parking available at the hotel?
Yes, free parking is available for guests.
Does the hotel have facilities for families with children?
Yes, the hotel offers family rooms and allows children of all ages, though additional fees may apply for extra beds or cribs.
How far is Complex Panorama from the nearest airport?
The hotel is approximately 117 kilometers from Plovdiv Airport (PDV).
