Hotel Yaev in Karlovo

Definitely not recommendable. We are totally disappointed: the rooms and facilities are very old and dirty, the pool was not cleaned at all and there is even a little frog swimming inside it. It's totally overpriced: rooms, food and drinks (big beer for 4.90lv in a village, seriously?!). The food comes very often cold and after a serious delay of at least 1h. The waiting times are hilarious: 45 min waiting for a coffee and a beer and then went to pick it up ourselves. We also cleaned the table ourselves even though we asked 3 times 2 different waitress to do so. It looks like a training place for young waitress as they were totally overwhelmed, slow, inexperienced, unattentive, impolite, useless. The manager is completely useless too - he is present almost all the time and unsupportive - neither of his personnel, nor of the guests. It's is nice to have the kids playground but it is self made and not safe with a lot of sharp edges and splinters. The only positive thing is the beautiful, big garden with awesome flowers and arches. But it all gets spoiled by the unprofessional attitude and overpriced place.

Very very poor service unprofessional

The place is exceptional, but the food is terrible.

Very miserable rooms, wonderful garden and friendly staff. Breakfast was fine, other meals - not. Way too expensive for the offering.