Aminess Vival Casa Velaris in Supetar

Beyond appalling in every aspect. A chain of what was once four and five star hotels just left to fall to pieces in every way but they still want to charge four star prices for a one star experience. Their handling of medical issues and allergens is just terrible. I had a huge asthma attack in one of their other hotels because of the massively excessive use of air freshener and perfume in every toom in the hotel. Remember that smell that used to hit you when you walked into the bottom floor of Binns or House of Fraser near the perfume counter that gave you an immediate headache? Well times that by ten and you have yourself an Aminess hotel. The food is appalling. The chefs just throw everything out at the beginning of service so they can tidy up and go home and it just sits there and congeals while it goes cold. There are fruit flies walking over all of the desserts and the fruit and none of it is covered. These flies vomit all over the food and spread dangerous bacteria and then its recycled for breakfast the next day. Just disgusting. Allergen info is non existent. A Fish Stew with Shellfish labeled as a Vegi Potato Stew and Hazelnut Ice Cream with no sign at all. Anyone going into anaphylactic shock would just be an inconvenience to the staff, as I was. I mentioned this to the Restaurant Manager who actually just laughed at me. They all look like they would rather be anywhere else. The reception staff are just plain rude and unkind. Two thirds of the resort is closed after the season ends but they still continue to charge full prices. Including charging you for all drinks and even water on all inc, oh, and they charge you to sit on the sun loungers on the beach for ten mins too. Theres no food available between 9am and 7pm out of season, everything in the resort is packed away and locked up so they don't need to pay the staff any longer. I very seriously stipulated after my asthma attack (asked one manager to convey the seriousness of the issue to another manager) that I would arrive at the hotel with no inhaler until I could locate a doc/refill on the following day. I asked for a room with no air con/perfume/heating. So they booked me into a room with a perfume filled lobby, in a room above the bar (literally three ft above) that was full of cigarette smoke and when I closed the window the air con came on. I asked the manager and NO ONE knew of my medical issue. I could have had another attack in the room with no inhaler, called reception, not been able to breathe or talk and no one would have even known there was a problem. I could have died right there on the floor and no one would have given a s*** I emailed reservations immediately to try and cancel the reservation. They ignored me for four full days while I chased the manager around the building so they could FORCE me to stay and FORCE ME TO PAY IN FULL FOR THE ROOM. In their response they will try to deny this. But the manager himself told me they di

Only stay here if you happy with 2/3 star Everything is so basic Rooms are dated which is one thing but actually dirty hair and dust everywhere No blankets or duvets for beds My son is 14 had a sofa bed which was tiny - in a massive duplex suite could be a proper bed Shower is off the taps and no where to hang on the wall so you have to hold it with one hand !! Bathroom doors done shut Nothing in mini bar One of the staff rude to us in the lobby bar today Pool towels are bath towels so bring your Own they didn't have enough for all of us Nothing in mini bar Don't bother with the dinner it's not good all greasy and not much there you can have a lovely meal in the town for the same money Breakfast isn't as bad you can find something to eat No nice coffee machine just filter

We arrived here as part of a package holiday and first of all I cannot fault the staff. There was a massive mix-up with our transfer and it was assumed we were a no-show. Regardless, the staff pulled out all the stops and made a room available. To be clear - this review is for the hotel and has nothing to do with our tour operator. The site is really nice and well kept. Lonely rosemary bushes, fig- and olive trees, cypress trees. The hotel does have well appointed tennis courts, a football court and a dive centre. Sadly the rooms and public spaces are tired and overall the hotel feels outdated and basic. It feels like we stepped back in time into the 90s. The pool is very small, there are few loungers and even fewer parasols and whilst there is access to the beach, it’s crowded and very shallow. So in terms of places to relax you’re limited to your balcony or the lobby bar. The prices in the lobby bar and beach bar are steep! This afternoon we walked into the local town and even on the bay front you could get a 200ml glass of very good local wine for €4.50 in a restaurant serving local delicacies. In comparison the hotel sells a 125ml measure of wine for between €6.50 and €9.70 and you will be drinking this in far less idyllic surroundings. Many of the hotel guests are on laptops and on speaker phones working, which makes it feel more like a business hotel. Whilst other resorts, just as the TUI one next door, seem more private, plenty of people come to the beach here from all over the town if they are in accommodation without beach access. That makes it feel less exclusive and a little unfair for those of us who have paid a premium to stay in the resort vs a cheap Airbnb. It also makes the beach even more crowded. Every inch of the beach is taken and there are no loungers exclusive to the hotel. In fact there are only a handful of loungers and people move them to wherever they like and away from the beach. Maybe some staff on the beach would be good? You effectively have to pay for something from a local shop as the beach is made up of very sharp stones. You have to buy mattresses or loungers to lie on the beach. Not just a towel. Pool- or beach towels are not provided. Many of the guests are families with small children, so I wouldn’t recommend this as a couples resort. You can’t even have a drink by the pool! No glass allowed. The lobby bar is very dated and much of the furniture needs to be replaced. Strangely however there is a beautiful terrace on the top of the building - but with no furniture. This would be the perfect spot to have a drink and enjoy the gorgeous views of the coast, the sea and the mountains. Instead you sit on a terrace by the pool and hear small children scream constantly. The beach bar is also very expensive food wise. You can grab a shrimp sandwich 5 minutes from the hotel for €12. The simple sandwiches at the hotel are around €20. Sadly it closes at 7pm, so a pre-dinner drink for anyone eat

The accommodation is an absolute scam and a nightmare. The rooms are not 4/3 star and true to images as the staff will try to persuade you. In pictures the walls are not stained and not painted for over 20 years, the furniture does not look damaged and impossible to sleep on as it does in reality. In pictures the curtains are not stained with blood, and the sink in the toilet is not held by wires!! And the room costs around 250 euro per night, It should be illegal to run the place and market in under the 3/4 star hotel villa. We run away! Stay away!