Family Hotel Pagus in Pag

Unfortunately, the stay at this hotel for Easter fell far short of expectations for a four-star establishment. Despite explicit confirmation of vegan options during booking and multiple follow-ups, the staff was entirely unprepared to provide meals free of animal products. Apparently, vegans are expected to survive on salad and fries. Promises turned into a daily struggle for basic meals, with numerous issues such as unlabeled allergens, lack of essential options, and staff's inability to handle requests. Particularly concerning were repeated instances of meals incorrectly labeled as vegan, posing a serious health risk. Labels marked "vegan" were placed above dishes containing meat, eggs, and dairy, and the handling of allergens was alarmingly irresponsible. For example, one guest was told that pasta was served with cheese sauce, but it was actually horseradish sauce, among other mishaps. Food trays were merely replenished, with egg salad left on the counter at room temperature from lunch until closing time 🤢. Dinner often recycled leftovers from lunch and breakfast (for days!), so on the third day, guests were served pasta with tomato sauce—despite the tomatoes from breakfast being visibly slimy and stale. The hygiene standards are highly questionable. Does someone need to suffer food poisoning or a severe allergic reaction before proper procedures are implemented? Out of three days, for two days there was no mineral water available at the drink dispensers. The hotel had just opened that weekend, and it was clear they were unprepared. Beyond the food issues, the accommodations were unsatisfactory—rooms were infested with ants and dust, furniture was dirty and outdated, cabinets were falling apart, and beds creaked. Maintenance issues were not adequately resolved, prompting my husband to fix the problem himself. The plumber repeatedly entered and exited the room, frustrated because he lacked the necessary tools (!). Services that should be standard for a four-star rating, such as basic hygiene supplies, were nonexistent. Furthermore, the reception staff clearly did not want to be at their job, and most guests avoided them altogether. It was apparent that they had no interest in attracting regular guests, instead relying on those who "come and go" via platforms like Megabon and similar deals. This hotel has unquestionably failed to meet even the minimum standards for its advertised category and is especially unsuitable for guests with special dietary needs. The only positive aspect of this hotel was its location and the sea view from the room balcony. All in all, it’s best to avoid it entirely.