Lázeňský Hotel Pyramida in Frantiskovy Lazne

Review of Hotel Pyramida Unfortunately, I definitely cannot recommend Hotel Pyramida. One of the services advertised is the option of an à la carte dinner from 19:30 to 20:30, as stated in the hotel brochure. My friend and I arrived for dinner a few minutes after 19:30. The restaurant was almost empty – only three tables were occupied (two smaller tables with five guests each and one larger table with about eight foreign guests). The restaurant capacity is around 70 seats. A senior blonde waitress, came to our table and very rudely refused us, saying: “Well ladies, that won’t work. I’m not going to serve you, I already have about 12 guests here and we’re not going to be cooking until 11 at night because of you.” I have never encountered such unprofessional and arrogant behavior in the hospitality industry. Another disappointment came with the room – we paid extra for a room with a balcony, but no one informed us that the balcony was under reconstruction, with no seating available and protruding cables. For a hotel of this size, I would also expect the wellness area to be better organized – for example, with a reservation system for the pool and sauna, so that guests do not have to crowd and can enjoy it in peace. Overall, my impression of the stay is very negative.

Run down old building, Hotel Garni were we stayed (formerly pyramid 2). The main pyramid is not much better.

Just as other comments said we also booked a Double Person Room, not a single and was rudely asked to pay €150 for the 5 nights for my partner. We managed to get this down to €40 with some arguement. The staff in the main pyramid are incompetent and not friendly. Our cleaners in the lower hotel were friendly and nice.

Shower head was broken, replaced next day. Shower soap dispenser broken, was never replaced.

The only two good touches was the breakfast in the lower hotel was very tasty and fresh and the animals are fun.

The complex is full of retired German people of a mean age of 75+. Not a great environment.

I would not stay here again or recommend anyone to stay here in future. So many better options around the town at a great price!