ALEXANDRIA Spa & Wellness hotel in Luhacovice

I was very disappointed with the lunch, service and food. The waitress was very unpleasant. The food was served and no one came back to the table until we were done. My risotto lacked flavor and wasn't fully cooked. Tasted terrible. The prawns had a horrible texture and smelt very fishy, no flavor.
However, my appetizer was great (beef tartar). My children had spaghetti which they enjoyed. The portions for spaghetti were very small and my son was still hungry.
My biggest issue was food was served and then no one came. We sat there and no one came back to ask how the meal was. That is what upset me the most, otherwise I wouldn't have been so pissed off!

I stopped by at the front desk to book spa treatment. There were two families checking in and I wasn’t sure if it made sense for me to wait for them all if the girl at the desk didn’t speak English. So, I waited for her to take a break and asked if she spoke English. At first, she ignored me. The second time, she replied with attitude: “I am helping MY customers”. Well, lady you could have had another customer, but now your business gets one star because you were rude and obnoxious.